Insight
Insurer service ratings rise again in Gracechurch/Biba survey as four-year run continues
The net promoter score given by brokers to commercial insurer service has hit a new high of +25 in the latest ratings from Gracechurch and the British Insurance Brokers’ Association, maintaining a four-year-long journey of improvement.
FCA kicked off 2026/27 with no insurance S166s
The Financial Conduct Authority did not open a skilled person review into any firms in the insurance sector in the first quarter of 2026/27, the first time this has happened for over a year.
Sign up now to attend The High Net Worth Forum this Thursday
The only event for high and ultra-high net worth brokers who want to be one step ahead of the game returns this week.
Pen extends social housing capacity deal with SiriusPoint
Pen Underwriting has expanded its multi-year capacity deal with SiriusPoint for its specialist social housing business through to at least 2030.
Misinformed but engaged: How brokers will stand out among AI advice
Brokers will stand out from artificial intelligence by providing context and myth busting, as customers are increasingly using AI but trust remains the biggest barrier to uptake.
Free AI tool launched for brokers weighing a sale
A free artificial intelligence tool, Helen, for independent brokers weighing a sale has been launched, offering owners free places in the early alpha stages of development.
Hastings bucks job cut trend, with 500 hires
Hastings Direct is aiming to hire more than 500 people across a range of business areas over the next 12 months.
MGA extends capacity arrangement with Axa XL into PI
Specialist managing general agent Amiga Specialty has secured additional underwriting capacity for its commercial professional indemnity proposition by extending its existing partnership with Axa XL’s UK and Lloyd’s business.
People Moves: 2 – 6 November 2026
Keep up to date with the latest personnel moves in insurance.
SSP buys distribution provider IS2 as first step in acquisition push
SSP is focused on growing organically and bringing in the “best in breed” technology firms, managing director for UK and Ireland Martyn Mathews told Insurance Age as it bought commercial lines policy administration and product distribution technology…
Broker M&A hit near decade low in October
With only two broker deals announced in October, it was the joint-lowest monthly count over the past 10 years, MarshBerry has calculated.
Crawford to exit Gallagher after a decade
Charles Crawford will retire from Gallagher at the end of 2027, handing over the chief operating officer for the UK and Ireland role to James Whittingham in April, the broker has confirmed.
Allianz Commercial to open in Lloyd’s in 2027
Allianz Commercial has received in-principle approval from Lloyd’s and is set to launch in the marketplace next year.
Home insurance quote prices dip as new entrants impact the market
Quoted home insurance premiums on price comparison websites fell 2.2% in the three months to September 2026, the fastest quarterly fall this year.
Ardonagh confirms Acrisure reunion as Cross joins McIlquham in MGA push
The Ardonagh Group has announced that Kat Cross and Louise Doyle have been appointed to the Orvia Underwriting’s leadership team.
Zurich detects record £109.3m of fraudulent claims
Zurich uncovered a record £109.3 million of fraudulent insurance claims in the last 12 months, across 4,359 bogus claims in its casualty, motor and property portfolios.
UKGI Group trims losses in first post-Intact investment results
Top 100 broking firm UKGI Group saw its post-tax loss shrink to £1.15m (2025: £1.4m loss) in the year it sold a minority investment to Intact Ventures.
Q&A: Close Brothers Premium Finance leaders Wallace and Hayes
Close Brothers Premium Finance commercial director, Colin Wallace, and sales director Elliott Hayes, stress the firm’s ‘pro-broker’ message as they tackle the changes over the past 18 months, shrinking after the partial exit from personal lines and the…
Broker trio help Compare The Market push into new market
A trio of brokers has been signed up by aggregator Compare The Market for its full launch into temporary car insurance.
Investec Premium Finance makes first software house move with Acturis
Investec Premium Finance has signed up with Acturis, bringing its offering onto a software house platform for the first time since launching in 2022.
Sheila Cameron to step down as LMA CEO in 2027
Sheila Cameron will step down from being CEO of the Lloyd’s Market Association next year, having led the organisation since 2019.