Data and Rankings
FOI: Brokers make up almost 50% of cloned firm warnings over past decade
The Financial Conduct Authority has warned of 48 personal and commercial lines insurance intermediary clones in the past 10 years, a Freedom of Information by Insurance Age has revealed.
Ecclesiastical uncovers £3m of fraudulent claims, down on 2024
Ecclesiastical Insurance has reported it uncovered £3m in fraudulent claims during 2025, down from the more than £4m detected in 2024.
Home insurance falls 12% in 2025
Average quoted prices for home insurance fell by 12.1% in 2025, according to the latest Consumer Intelligence Home Insurance Price Index.
IPT receipts to hit record-high £9bn
Annual income from the Insurance Premium Tax in 2025/26 is set to break through last year’s record, coming just shy of £9bn, according to the Office for Budget Responsibility’s Autumn Budget projections.
Two in five brokers expect telephone/in-person sales growth despite tech upsurge
Two fifths of brokers see growing in-person sales as distinguishing factor in an increasingly digital age, according to a survey of commercial and personal lines brokers by Open GI.
Survey finds over one-third of SMEs have not renewed standalone cyber cover
Coalition has found nearly three-quarters of UK SMEs have been affected by a cyber incident in the last five years.
ABI: fraudulent insurance claims topped £1bn again in 2024
The Association of British Insurers has revealed the value of detected fraudulent general insurance claims hit £1.16bn in 2024, up 2% from the previous year (2023: £1.1bn).
Insurer service ratings jump up in Gracechurch survey
Insurer service ratings have increased to a +19 net promoter score, a survey by Gracechurch in partnership with the British Insurance Brokers’ Association has found.
Research finds only 7% of UK properties correctly insured
RebuildCostASSESSMENT.com has reported only 7% of UK properties are insured accurately with 70% of properties underinsured and 23% overinsured.
Quarterly weather related claims top £200m for first time – ABI
The Association of British Insurers has found claims for weather-related damage to people’s homes and possessions has hit £226m for the first time ever between January and April.
UK economic losses from natural catastrophes hit $800m in 2024 – Swiss Re
UK economic losses caused by natural catastrophes reaching $800m (£596.6m) in 2024 has shone a spotlight on the urgent need to strengthen resilience against future events, according to Swiss Re.
FOI: Cyber incidents reported to FCA by brokers seesaw
A Freedom of Information request by Insurance Age to the Financial Conduct Authority has shown swings in the levels of general insurers and intermediaries reporting cyber incidents to the regulator with a general downward trend over the last three years.
Brokers appetite for AI growing but split on automated vs in person underwriting
More than four out of five brokers said they would be interested or very interested in enhancing their operations with digital or automated processes, an increase of 15% since 2022, according to research by Aviva.
FCA finds ineffective monitoring of outcomes for vulnerable customers
The Financial Conduct Authority has reported ineffective outcomes-monitoring for vulnerable customers by financial services firms, with some businesses lacking clarity on what good looks like, and failing to have clear measurements.
Social media ghost broking frauds doubled in 2024
Action Fraud received 179 reports of social media car insurance scams in 2024, double as many as the year before.
Open GI parent reports loss in run-up to Ares investment
OM Bidco, Open GI’s parent company, has reported a loss after tax of £30.13m for the year to 31 May 2024, the final full financial year before Ares Management’s takeover and an improvement on a loss of £38.48m in 2023.
Insurer service improves but claims and consistency causes challenges – Gracechurch
Specialist insurance research consultancy Gracechurch has reported a nine-point uplift in the market average net promoter score of insurer service over the past six months.
Howden: SMEs remain underserved by cyber insurance market
Cyber attacks have cost UK businesses £44bn over the last five years, according to Howden, with the broker adding SMEs remain underserved in terms of insurance protection.
Broker stress levels hit six-year high
Two in five brokers have reported stress levels as high or very high, the record since Ecclesiastical’s annual Broker Wellbeing Survey was launched in 2019.
Flood Re sees record claims of £241.6m
Flood Re’s gross claims jumped to £241.6m in the past financial year from £45.9m in 2023.
Motor premiums increase by just 1% in Q1 – ABI
Motor premiums rose by just 1% in the first quarter of 2024, however the average claim paid increased by 8% according to the Association of British Insurers.