SSP
SSP confirms further outage
The software house insisted that the problems regarding connectivity are now resolved.
Broking Break – Your Top Five
Two big acquisitions, a court case, troubles in technology and a restructure make up the top clicked stories in the past week.
SSP CEO says glitch has been "difficult and frustrating"
Software house says some customers are still experiencing intermittent problems with Microsoft Outlook.
Biba concerned at SSP's lack of communication
SSP is not providing their contracted service or suitable communications to brokers, Biba warned.
SSP users are back online
Software firm states the next scheduled update will be at 10:00am today.
Chaos for brokers as SSP system breaks down again
The software house has come under fire once more after running into problems for the second time in a week.
Broking Break – Your Top Five
From investments to technology, from acquisitions to innovations and liquidator revelations it has been another action packed week in broking.
SSP says systems fully “up and running”
Software house states that systems are all back to normal following disruption yesterday.
SSP users suffer new disruption
The disruption follows the major outage of the software house’s pure platform earlier this year.
#insagepeople: 7 - 13 November 2016
Keep up to date with all the latest people moves.
News analysis: Outage aftermath sparks broker concerns
In the wake of problems at SSP, many brokers are questioning their software providers’ robustness
SSP reports rising profits
Software house posts £16.6m profit before tax and increase in revenue for the year to 31 March 2016.
Broking Break: Your top five of the week
It’s been a busy week in insurance. In case you missed them, here are the five most popular stories.
SSP says there is “disconnect” between service expectations and reality
SSP CEO Laurence Walker speaks out and says that increased scrutiny from the FCA was timely.
Biba hosts “full and frank” meeting with SSP
The meeting took place between brokers and SSP and the software house promised to visit affected brokers within a month.
Commissioning editor’s letter - October 2016
“It is no exaggeration to call it a “crisis”, which the Oxford English Dictionary defines as a time of intense difficulty or danger”
Brokers worry their reputations are on the line as SSP outage hits hard
Users seeking redress after having to turn away customers during data centre downtime
Biba plans review of software house disaster recovery plans
The trade association is looking to use an independent third party IT expert to assess how the major software houses would cope following a disaster.
Swinton goes live on CDL
Broker appointed new software supplier in February.
SSP Pure – lessons to be learned
IT expert Ian Singer of PKF Littlejohn discusses how brokers can move on from SSP crisis and protect themselves in future.
Applied Net 2016: Joe Sultana rules out risk of week-long service outage
Applied Systems MD for broker solutions says tech provider’s experience means system interruptions would be solved quickly.
Broking Break: Your top five of the week
The ongoing suffering of SSP users dominated the market news for another week. The issue almost pulled off a clean sweep of the top 5 most read but readers were also interested in the broker who pleaded guilty to stealing £273,000 from his former firm.
FCA sends message to SSP brokers
The regulator says brokers need to remain compliant despite SSP's system outage.
SSP admits it will take weeks to restore customers fully
Software company still to get all customers back online.