News analysis: Outage aftermath sparks broker concerns

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The power outage at SSP which began in August and caused weeks of system downtime across over 300 of its customers has resulted in a heightened awareness of disaster recovery plans and due diligence among brokers.

One company affected by the system failure was Bollington Insurance Brokers, which was in the process of swapping from SSP to Transactor prior to the outage.

Robust questions

Criticising the way that technology provider SSP handled the communication to its brokers throughout the outage