In-Depth: Digital messaging – how can brokers use digital marketing to build a brand and customer base?

As digitalisation turns from lip service to concrete solutions, brokers are expected to keep pace with the rest of the industry.

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However, brokers don’t have the budgets of large insurers and will have their list of challenges to overcome as they integrate technology into their businesses.       

This becomes even more complicated as brokers try to harness an ever-increasing number of digital channels to engage and strengthen relationships with new and existing customers. Pádraig Floyd investigates.

Know your customer 

“You can use various digital channels to target clients –

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In Depth: Businesses falling into the justice gap

Widely seen as a personal problem, diminishing access to justice also severely impacts businesses. Tony Buss, managing director at ARAG explains how the justice gap has become a major issue for companies in the UK and what brokers can do to help.

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