In Depth: Digital messaging – how can brokers use digital marketing to build a brand and customer base?
As digitalisation turns from lip service to concrete solutions, brokers are expected to keep pace with the rest of the industry.
Allen Seldon, director of product and proposition at Close Brothers Premium Finance, explores how, with the right tools and training, premium finance can help boost broker revenue by enhancing affordability for customers.
Seàn Kemple of Close Brothers Premium Finance discusses the factors affecting business growth in the current market and the opportunities afforded by premium finance
Premium finance is not just a useful cash flow tool for clients. It can also help brokers boost customer retention and plug insurance gaps, says Seán Kemple, managing director of Close Brothers Premium Finance
Technology has long since become an integral part of all our lives, but as the sophistication of the tech and the speed of development increases, so too does the complexity of managing the risks it creates. James Stretton, left, and Matt Clayton, senior…
Brokers have voted NMU as their preferred commercial lines insurer in this year’s Insurance Age Broker Satisfaction survey, with Covéa Insurance in second place and CFC Underwriting in third.
Faced with customers expecting easy, seamless digital access, but amid rising levels of cybercrime, brokers need to balance security with convenience. Valerie Hart looks at what brokers can do to ensure trust remains at the heart of their proposition.
As inflation and the cost-of-living crisis bite, new and existing customers are more likely to shop around for more competitive deals but also face the risk of being uninsured or underinsured. Valerie Hart looks at how digital transformation is helping…
One of the critical aims of digitalisation is to drive efficiency and productivity in the business, using connected technology to conduct and complete business seamlessly and effectively. So, what can brokers do to achieve this? Fiona Nicolson reports.
‘Customer first’ is an oft-repeated mantra when it comes to the digitalisation of insurance broking. But how do you achieve that goal? And where are brokers most likely to come unstuck? Fiona Nicolson investigates
The industry’s business models are changing fast due to the relentless march of technology, new market routes, and modern distribution methods. But how can brokers keep ahead of the curve to keep current business models from becoming obsolete? Tim…
Given the economic uncertainty, customers’ ability to preserve cash is likely to drive demand for insurance financing option argues Elliott Hayes, director of sales, commercial lines, Close Brother Premium Finance.
The spiralling cost of materials in the construction industry means devastating consequences for reinstatement claims, says Lee Goodwin of Oakleafe Claims Loss Assessors
Grow organically by more than 150% in one year? That’s the striking target Ascend Broking Group set itself, which it would achieve in part by a dedication to customer service
George Abbott has gone from a telematics broker with no insurance experience to an integral member of a start-up that has grown to £10m of gross written premium since its 2015 formation
‘Grow your own’ is the mantra at Somerset Bridge Group, which has improved attrition rates by more than half and promoted a quarter of staff at its insurance services arm in the past year
Marsh Commercial’s schemes business hit double-digit growth last year after a huge effort to put becoming a trusted adviser at the heart of its culture. The company set out to relentlessly focus on clients and continuously develop its team and technology…
In AllClear’s own words, travel wasn’t the best place to be in 2021. But the business swiftly adapted to the unique challenges of the pandemic and emerged with an incredible high triple-figure year-on-year increase in gross written premiums
With ‘Will we be riding in 20 years’ time?’ SEIB took a direct approach to a threat to the popularity of horse riding – an issue the broker said required urgent action. The webinar followed reports of horse abuse at the 2021 Olympic Games, coupled with…
Capsule wowed the judges with its outstanding sustainability ethos, which permeates through its entire business. The start-up launched last year to support companies strong on ESG and has already achieved a B Corp certification. It secured more than 60…
Diversity and inclusion has been at the heart of AbbeyAutoline’s culture since its inception just two years ago following the merger of Autoline and Abbey Insurance, two of Northern Ireland’s most established insurance brokers
On course to secure 100,000 live policyholders by the end of 2022, motor brokerage Yoga Insure, which only launched in late 2019, is already being touted by our judges as the next Direct Line
This high-profile deal, completed smoothly against the challenging backdrop of the pandemic, was a strong vote of confidence in UK broking
This high-growth independent has withstood significant industry consolidation – and is determined to remain true to its Manchester roots. The past year has been good to this worker bee, with Vista achieving a record 40% for revenue growth and increasing…