In the wake of the storm

With Neil Utley at the bow, he explains to Louise Meeson how he plans to guide Insurance Australia Group UK into calmer waters following the sale of its mass-market assets

Life in the fast lane

Andrew Tjaardstra visited 2009 award winning broker MCE Insurance to meet father and son management team Michael and Julian Edwards, whose business is on the up and has developed an innovative marketing campaign.

A healthy outlook

PMI Health Group may have suffered from awkward growing pains but Emmanuel Kenning discovers that strict financial control and unerring focus on customer service have created a health insurance broker full of vitality.

Well-established principals

We are often told that the small and medium-size, family-run insurance broker is dead but, according to Simon Bolam and daughter Valerie McIntee of Edinburgh-based EH Ranson & Co, that is far from the case, writes Edward Murray.

The rate debate

Swiss insurer Zurich is the latest to attempt to push through rate increases. David Smith speaks to Martin Friel about his determination to make the increases stick and explains why he needs brokers on board to make it happen

Assured improvements

PB asks Richard Divall, director at refurbishment specialist Celltarga - a client of Glamorgan-based broker Moorhouse - about his firm's insurances, many of which are placed with Aviva.

Back to business

Janice Deakin, corporate sales director at Aviva UK general insurance, is busy explaining to brokers Aviva's strategy as it seeks to push up rates and keep commissions under control, writes Andrew Tjaardstra.

A history of success

Griffiths and Armour has a rich history that has helped establish it as one of the best-regarded brokers among insurers, writes Andrew Tjaardstra.

Managing nicely

William Heneker, a director at London-based chartered surveyor Lamberts, tells PB about his company's insurance broking requirements.

Phoenix from the flames

Andrew Tjaardstra meets Martin Oliver, managing director at Barbon Insurance, to discuss doomed property services company Erinaceous and some strong views on management.

Family affair

Niche specialism and expertise are complementary according to the brothers running Lloyd's professional indemnity specialists PYV, writes Emmanuel Kenning.

Taking a back seat

With a track record of successful leadership, Swinton's front man has decided it is time to step down as CEO. However, as Martin Friel finds out, Patrick Smith still intends to do a bit of back-seat driving in his role as chairman

Countryside alliance

Ian Gosden, managing director of Higos Insurance, is working closely with clients to prevent the importance of insurance being diluted by lowbrow advertising.

Network benefits

'Location, location, location' is a cliché, though an apt one to describe a core tenet of this Scottish regional broker's success, writes Andrew Tjaardstra.

Straight talking

Terry Whittaker cuts to the chase with Martin Friel: he doesn't suffer fools gladly and robustly defends QBE's pricing strategy, but is also prepared to expose his human side

Steering to calmer waters

Andrew Tjaardstra meets Jerry Clayton, managing director of Woodham Ferrers-based LFC Insurance Group, which has refinanced after moving to an Australian bank.

Two decades of growth

A major transformation for this independent, regional insurance broker has taken place over the last two years, writes Andrew Tjaardstra.

The man behind the ego

Victorious in his bid to head up Bluefin, Stuart Reid is quietly confident that he knows best when it comes to leading Axa's broking arm to success. Martin Friel hears how the CEO intends to grow the business, get the public onside and prove the company…

Devitt and Lawton - Upping the ante

Andrew Tjaardstra talks to Aaron Devitt and Mike Lawton, who are the front line in driving RSA's commercial UK strategy as it adopts a more aggressive approach to sales to increase its broker activity

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