Liz McMahon talks to Autonet MD Glynn Keeling about the value of a strong audit process and striking a balance between online business and customer communication.
Emmanuel Kenning meets Duncan Macbeth of Macbeth Scott & Co as he prepares for retirement after more than 30 years as a broker and casts his eye over the insurance industry.
Henry Engelhardt was at the bow when the Admiral ship first set sail and he led the company onto the stock exchange when it floated in 2004. Emmanuel Kenning talks to the CEO about claims, pricing and the source of great market envy - the provider's COR.
When Steve White joined Biba in 2004, he brought with him a unique understanding of the application of FSA rules to insurance broking. He has since gone on to be crowned Compliance Personality of the Year 2010. Liz McMahon reports
With sharp intelligence, good humour and unique perspective, industry consultant Clare Ryder shares her thoughts with Martin Friel about where the market has been and where it needs to go next.
Emmanuel Kenning meets a passionately independent broker twinning strong local service with national niche products to grow the business.
Although officially retired from the industry, Reg Brown remains full of ambition. Liz McMahon talks to the former president of the CII about his community work, formation of the MGAA and, of course, the London Phoenix Orchestra.
Laurent Matras, managing director at Groupama Insurances, tells Andrew Tjaardstra about the state of the insurance market and how he is working closely with brokers to give his firm a competitive advantage.
Emmanuel Kenning speaks with a DJ'ing broker who mixes passion with honesty in his search for talent.
Andrew Tjaardstra meets two young brokers aiming to make waves in their local market by growing their business fivefold.
Andrew Tjaardstra meets Tim Ryan in Ipswich, where he is fighting hard against the recession and the force of the consolidators.
Emmanuel Kenning speaks with Damian Collett about mastering the art of a multi-niche approach.
Liz McMahon meets Australia's latest export, Keith Stern, as he explains how his experiences on the other side of the world have equipped him to lead the Lloyd's regional broker pursuit
Andrew Tjaardstra meets Grahame Chilton, vice-chairman at Aon Group, who is relishing the company's sponsorship deal with Manchester United that astonished both the insurance and marketing worlds when it was announced last summer.
Martin Friel talks to Theo Duchen and David McDonald about how Acturis is over-delivering in professionalism and efficiency in a bid to achieve greatness
Emmanuel Kenning meets the managing director at Macbeth Insurance Brokers, who is aiming to blend the best service of the past with the technology of the future.
Andrew Tjaardstra speaks to Andrew Torrance, chief executive officer at Allianz and chairman of ClimateWise, about what the environmental organisation hopes to achieve and its radical proposals to last year's Copenhagen climate conference.
Groupama sits somewhere in the middle in terms of how it presents itself to brokers - as both a composite and a specialist. Allison Andrews explains to Martin Friel how the insurer's realistic approach maintains a balanced service.
Andrew Tjaardstra meets Bill Cooper, managing director for insurance in the financial institutions division at Lloyds TSB Corporate Markets. Despite being cautious about prospects for brokers as the UK's economic malaise continues, the firm is very much…
Emmanuel Kenning meets a family-owned broker with an illustrious past and bright future specialising in small and medium-sized enterprise, charity and training insurance.
After officially retiring from the industry more than 10 years ago, Miles Emblin returned to insurance as an expert witness. The broking legend tells Louise Meeson why his career has still got a few miles in it yet
Emmanuel Kenning questions Xavier Denecker, managing director of Coface UK and Ireland, about what the future holds for the multi-billion pound trade credit insurance industry.