Broking success: Professional reputation

Chairman Robin Lucas explains how Lucas Fettes & Partners is growing due to referrals and its reputation, but warns that developments such as the advent of driverless cars could see the demise of unprepared smaller brokers

Broking success: Customer centric

After a management buyout and a radical restructure, group managing director Chris Patterson explains why the outlook is bright for Bollington Insurance Brokers

Broking success: Network growth

Managing director Roger Gaunt set up Leeds-based broker Gauntlet 20 years ago. He explains how he developed and diversified the business and shares his thoughts on succession planning

Broking success: Ancient and modern

Autoline managing director Michael Blaney tells Siân Barton why he’s proud of the Northern Irish broker’s traditional face-to-face approach and its commitment to new technology such as telematics

Broking success: Independent thinking

As a proud Scot, independent broker and descendant of a Caledonian freedom fighter, Edward Bruce, managing director of Edinburgh-based Bruce Stevenson, tells Siân Barton why he thinks the union is a good thing and explains his business expansion plans

Broking success: Surviving and thriving

After going from struggling to run the business to two award triumphs, Cowens Survival Capability’s Stuart Williams and Grant Scott tell Emmanuel Kenning how a focus on training and professionalism has proved a winning combination

Broking success: Taking on the big boys

Portmore Insurance Broker’s director Graham Jacobs tells Caitlin Morrison how the company is able to compete with the nationals and why they like complex business

Broking success: Family affair

Morton Michel directors Jerry, Samantha and Nick Beere tell Caitlin Morrison how a favour for a playgroup in 1964 led to the formation of a successful family business and a relationship with an insurer that has lasted for half a century

Broking success: Part of the family

JM Glendinning’s Paul Glendinning and Nick Houghton tell Andrew Pearce how they are building the broker around talented individuals and why they want to keep the family feel at the firm

Broking success: Marshall the troops

Trident Insurance MD Robert Marshall on how searching for growth may mean shifting focus towards commercial lines and why he brought the broker’s compliance function back in-house. Caitlin Morrison reports

Broking success: Straight down the middle

Jelf group chief executive Alex Alway and chief executive (insurance) Phil Barton explain why, despite ambitions for growth, they are keen to keep the broker close to its clients. Andrew Pearce reports

Broking success: In the DNA

DNA Insurance’s directors Alf Costa and Danny Imray tell Andrew Pearce why broking is still all about meeting clients face-to-face and how their specialism in non-standard motor has helped it thrive

Broking success: Gearing up for growth

Managing director Gary Spengler and director John Lacey explain how Butterworth Spengler became the go-to broker for cycling and why growth will come from old-fashioned broking. Andrew Pearce writes

Broking success: Nothing to fear

MD Stuart Rootham explains why a focus on organic growth rather than acquisitions was the right strategy for RK Harrison Insurance Services and why the broker is not afraid of the competition

Broking success: Centor of attention

Centor Insurance’s CEO Neil Walton tells Caitlin Morrison why the firm’s claims team is so important and why he wants the broker to be known as the John Lewis of insurance

Broking success: Planning on growth

County Insurance’s managing director Dave Clapp explains his growth plans for the Crewe-based broker and how it is ready for the changing regulatory landscape. Caitlin Morrison reports

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