Learning curve

While few would argue against the importance of staff training, it can sometimes slip down the list of priorities at a business when other more pressing concerns start eating up resources. Matt Warner looks at the training options available to brokers wanting to improve staff skill sets

There are many demands made on insurance brokers. Clients expect a high level of service, employees have to be paid, regulations must be adhered to, and the business must be well managed if it is to grow. It is easy to see how staff training can slip down a broker's agenda when times are tough. However, with the Financial Services Authority (FSA) regulations coming into force in January, training and competence have never been more important.

Brokers have a range of options to pick from. They can