Learning curve

There are many demands made on insurance brokers. Clients expect a high level of service, employees have to be paid, regulations must be adhered to, and the business must be well managed if it is to grow. It is easy to see how staff training can slip down a broker's agenda when times are tough. However, with the Financial Services Authority (FSA) regulations coming into force in January, training and competence have never been more important.

Brokers have a range of options to pick from. They