Blog: Should we regulate the software houses?

Andy Fairchild

Andy Fairchild, former leader of Broker Network and Applied Systems Europe, considers whether there is enough oversight of the tech providers to the insurance industry.

I’ll never forget those few weeks back in September 2016 when the SSP Broker Management System had an outage. I was on the periphery of it all but I’m sure the brokers, insurers and SSP executives directly affected will carry it around with them for a very long time.

At the time I remember wondering what the regulator could do about it and it remains a question that looms large in my mind.

Surely with tech providers holding so much influence over brokers’ operations there should be some kind

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