Customer service
Barclays' general insurance complaints double
Barclays has reported an increase in general insurance complaints, from 59,003 in the second half of 2010 to 122,992 in the second half of 2011.
Insurers must improve customer service, according to survey
UK consumers are twice as likely to switch insurance provider as their mainland European counterparts, according to a survey conducted by Ernst & Young.
Axa Commercial lines opens revamped trading centre
Axa Commercial Lines has relaunched its Bolton branch as a national trading centre.
Ex-Groupama claims chief appointed as IFB director
Phil Bird has been appointed full-time director of the Insurance Fraud Bureau (IFB) on a six month secondment.
LV creates 50 jobs in Bristol
LV has announced it is to create 50 new jobs in the first quarter of 2012 through expanding its Bristol operation.
Donaldson insists brokers come first at RSA
RSA’s Paul Donaldson has reaffirmed the insurer’s commitment to the broker market while dismissing rival insurer strategies, as “sound bites”.
Affinity launches new home insurance service
Affinity Select Insurance Services has launched Household Insurance Expert.
Axa adds to independent development team
Axa Personal Lines has appointed Mike Worne as a new independent partner development executive.
Regional brokers win business because of service, says study
Just under half of commercial insurance clients prefer to work with regional brokers, according to findings from Pearlfinders Risk Index.
E-broking 2011: E-trading capability will develop to achieve premiums of all sizes in future
At Insurance Age’s inaugural e-broking event, Andy Heap, director of Digital Reach, questioned current assumptions about e-trading and assessed how the situation would develop describing technology as “very clever people coding human behaviour.”
Viewpoint - motor insurance: the mire of credit hire
A changes of attitude by brokers and insurers is long overdue and would restore customers’ faith, says Steve Caffrey.
Management - business development: service as selling
Peter Belsey explains how selling is not the preserve of the sales team but should link through and underpin the organisation.
Opinion – public perception: insurance to the rescue
Could the industry do more to encourage more positive media coverage and improve public perception, asks Alistair Steward.
Power hour - future of broking round table London: Talking heads
The biggest names in the industry come together to debate the key issues facing brokers at the moment, from regulation and rates to consolidation and distribution. Martin Friel reports.
Social media: A squeaky clean image
As the potential grows for customers to express their opinion across numerous platforms, so too does the importance of preserving your reputation online. Jon Ralph reports on broker use of social media.
Power hour: A flood defence drought
The coalition has already announced that flood defence spending is to be cut. With the Statement of Principles due to run out in 2013 this month's discussion focuses on the possible impact for insurance. Emmanuel Kenning reports from Manchester.
Agenda: Hopes for the New Year
Ten years have passed since the dawn of the new millennium. The predictions of economic meltdown because of the millennium bug were false but we have seen crises that have had enormous impact on the global economy: 9/11, the crash of the dot-com bubble…
Broking success – Wilby: To Halifax and beyond
Emmanuel Kenning meets a passionately independent broker twinning strong local service with national niche products to grow the business.
Technology Viewpoint - Document Processing: Urban myths: the paperless office
Anthony Macciola explodes the notion of the paperless office and lays out what steps insurance brokers can take to handle the ever-increasing amount of paper cluttering their organisations.
News Analysis - PB Management Event: Planning for the recovery
Emmanuel Kenning reports on the key management information on offer to attendees at PB's annual conference.
Product launch: Axa Art pledges speedy service
High-net-worth insurer Axa Art Insurance has committed itself to providing a maximum 24-hour turnaround time when it comes to quoting on new broker business, upon receiving all the necessary information.
Poor insurer service feeds existence of MGAs
Consistently poor insurer service levels have allowed managing general agents (MGAs) to cement their place in the market, according to one of the latest entrants to the sector.
Product launch: RSA-Volvo union renewed
RSA has renewed its affinity partnership with Volvo Car UK.
Agenda: Commission disclosure
The European Union (EU) is now putting together its consultation paper on a revised Insurance Mediation Directive and this will include their views on commission disclosure.