Opinion: Bought By Many’s Charlotte Halkett on reasons to be positive about 2021

Charlotte Halkett, managing director of insurance product, Buzzvault

While no industry was fully prepared for the seismic upheaval caused by the coronavirus pandemic, the insurance sector was hit particularly hard. The reason for this is simple - years of failing to modernise left the industry vulnerable and this finally came home to roost, meaning many insurance lines struggled to support sales or customer services calls at a time when customers needed us most.

Clearly, the importance for customer-focused and tech-led strategies are key to ensuring business-as

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