Customer service
Foxy Lady Insurance launches register for 'female friendly' brokers
Brokers will be subject to numerous reviews to ensure customer service is up to standard.
The Undercover Insurer: brokers offered chance to grill Zurich PL chiefs
Provider's personal lines management to answer viewers' questions.
Simply Business CEO calls for move away from insurance 'old boys' network'
Broker survey reveals broad dissatisfaction amongst insurance customers.
Insurance companies must improve customer online experience, report says
Report aimed at improving financial sector's reputation.
Hood Group partners with Covered in new product launch
Hood Group subsidiary PlusOne Services has partnered with Covered Insurance Services to launch a ticket cancellation product.
Axa and GAB Robins extend contract by three years
Axa has renewed its commercial property loss adjusting contract with GAB Robins by three years.
The Insurance Partnership expands in the North East
The Insurance Partnership (TIP) has made appointments to its agricultural and private client teams.
South West broker snaps up Ecclesiastical broker chief
Coleman Insurance Brokers has appointed Ian Wainwright as divisional director for Exeter.
Barclays' general insurance complaints double
Barclays has reported an increase in general insurance complaints, from 59,003 in the second half of 2010 to 122,992 in the second half of 2011.
Insurers must improve customer service, according to survey
UK consumers are twice as likely to switch insurance provider as their mainland European counterparts, according to a survey conducted by Ernst & Young.
Axa Commercial lines opens revamped trading centre
Axa Commercial Lines has relaunched its Bolton branch as a national trading centre.
Ex-Groupama claims chief appointed as IFB director
Phil Bird has been appointed full-time director of the Insurance Fraud Bureau (IFB) on a six month secondment.
LV creates 50 jobs in Bristol
LV has announced it is to create 50 new jobs in the first quarter of 2012 through expanding its Bristol operation.
Donaldson insists brokers come first at RSA
RSA’s Paul Donaldson has reaffirmed the insurer’s commitment to the broker market while dismissing rival insurer strategies, as “sound bites”.
Affinity launches new home insurance service
Affinity Select Insurance Services has launched Household Insurance Expert.
Axa adds to independent development team
Axa Personal Lines has appointed Mike Worne as a new independent partner development executive.
Regional brokers win business because of service, says study
Just under half of commercial insurance clients prefer to work with regional brokers, according to findings from Pearlfinders Risk Index.
E-broking 2011: E-trading capability will develop to achieve premiums of all sizes in future
At Insurance Age’s inaugural e-broking event, Andy Heap, director of Digital Reach, questioned current assumptions about e-trading and assessed how the situation would develop describing technology as “very clever people coding human behaviour.”
Viewpoint - motor insurance: the mire of credit hire
A changes of attitude by brokers and insurers is long overdue and would restore customers’ faith, says Steve Caffrey.
Management - business development: service as selling
Peter Belsey explains how selling is not the preserve of the sales team but should link through and underpin the organisation.
Opinion – public perception: insurance to the rescue
Could the industry do more to encourage more positive media coverage and improve public perception, asks Alistair Steward.
Power hour - future of broking round table London: Talking heads
The biggest names in the industry come together to debate the key issues facing brokers at the moment, from regulation and rates to consolidation and distribution. Martin Friel reports.
Social media: A squeaky clean image
As the potential grows for customers to express their opinion across numerous platforms, so too does the importance of preserving your reputation online. Jon Ralph reports on broker use of social media.
Power hour: A flood defence drought
The coalition has already announced that flood defence spending is to be cut. With the Statement of Principles due to run out in 2013 this month's discussion focuses on the possible impact for insurance. Emmanuel Kenning reports from Manchester.