Customer service

Broker Week 2022: A fine balancing act

Faced with customers expecting easy, seamless digital access, but amid rising levels of cybercrime, brokers need to balance security with convenience. Valerie Hart looks at what brokers can do to ensure trust remains at the heart of their proposition.

UK Broker Awards 2022: Broker of the Year

Almost £100m in gross written premium, a long list of strategic goals achieved, and a deal to propel the business to its next phase of growth are just a few of the reasons Clegg Gifford & Co took home the trophy in possibly our most hotly contended…

Profile: Adam Winslow - Winslow’s world

Adam Winslow has been UK and Ireland CEO for Aviva since May last year. He speaks to Siân Barton about his career, the insurer’s plans and shares his view on current market conditions.

Broking Success: Servicing the super-rich

Sameer Mirza, General Insurance Brokers director, emphasises that reputation goes a long way when it comes to servicing billionaires as he tell us all about working in the ultra-high-net-worth world.

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