Customer service
Biba Countdown 2025: SSP Broker’s Martyn Mathews
With the latest Biba conference soon upon us, Martyn Mathews, MD of SSP Broker, highlights the importance of socks, teases a revised sneak peek of its proposition, and explains how he could give speaker Gareth Southgate a run for his money as manager of…
Biba 2025 Countdown: Applied Systems’ Tom Needs
Tom Needs, CEO of Applied Systems, is looking forward to a New Era of more efficient, responsive, and customer-centric broking; reckons Arsène Wenger would make a good insurance leader; and expects to end the event with a hoarse throat.
Brokers appetite for AI growing but split on automated vs in person underwriting
More than four out of five brokers said they would be interested or very interested in enhancing their operations with digital or automated processes, an increase of 15% since 2022, according to research by Aviva.
Acorn boosts GWP by over 40% in 2024
Merseyside-based Acorn Group has reported gross written premiums soared 41% to record £742m in the financial year ending 31 December 2024.
Top 100 brokers adapt as AI and smarter data shape success in 2025
The insurance industry is undergoing rapid transformation, driven by advancements in technology, evolving customer expectations, and a shifting regulatory landscape. Brokers and insurers alike are being forced to adapt to a world where data and…
SMEs satisfaction with insurance ended 2024 on a high – CII
Overall SME satisfaction with insurers rose to 83% in the final quarter of last year, according to data released by the Chartered Insurance Institute.
Meet the MGA feature: Arc Legal
Arc Legal CEO Lee Taylor outlines the value in having a supportive parent of the scale of AmTrust; and why it makes sense to keep an eye on legislation and social changes in order to innovate and develop new products.
Roundtable: UK insurance broking – reshaping the future
As the post-Covid insurance-broking environment evolves, brokers are continuing to adapt to the new backdrop. A recent Insurance Age roundtable explored the challenges and opportunities, as brokers tackle today’s range of pressing objectives – and assess…
Blog: Brokers calm about RSA brand going as ultimately service outscores sentiment
Brokers would be relaxed if the RSA brand fell by the wayside, and have said that service remains a much more important factor in terms of their relationship with parent Intact going forward.
Coalition adds another insurer to its UK capacity panel
Cyber specialist insurer Coalition has announced that US insurer The Hartford has joined its panel of UK capacity providers.
Ex-Open GI duo launch digital marketplace for brokers
A pair of Open GI veterans have teamed up to launch what they describe as a “leading digital insurance marketplace", offering insurance brokers a "unique opportunity to acquire exclusive access to online leads”.
Anscombe, Thomas Carroll and Konsileo among the winners at UK Broker Awards 2024
Thomas Carroll Group scooped the Broker of the Year award, and Seventeen Group CEO Paul Anscombe won the Achievement Award, at the UK Broker Awards last night in Birmingham.
Video Q&A: Open GI director of brokers and MGAs Nick Giddings
In the run-up to Broker Expo on Thursday this week, Open GI director of brokers and MGAs Nick Giddings spoke to Insurance Age content director Jonathan Swift about how software partners can help brokers get to grips with new technologies such as GenAI.
Blog: Sheltering customers from the storm
Caroline Elliott-Grey, senior product manager for the UK and Ireland at LexisNexis Risk Solutions, addresses the changing environmental risks and the opportunities for brokers from geospatial intelligence data.
Video Q&A: Geo Underwriting CEO Jaime Swindle
In the run-up to Broker Expo next week, Geo Underwriting CEO Jaime Swindle spoke to Insurance Age content director Jonathan Swift about why the business has a different look and feel today than in the past.
Storah promises ‘more to come’ from Aviva on office openings and expansions for brokers
Aviva believes there is “more to go at” with brokers and is weighing up options, having opened in Chelmsford and Southampton along with expanding in Glasgow this year, UK and Ireland general insurance CEO Jason Storah told Insurance Age.
Claims – are brokers confident in insurers, MGAs and TPAs to deliver at the moment of truth?
Both the Financial Conduct Authority and Financial Ombudsman Service have recently highlighted issues around insurers and managing general agents outsourcing claims to third party administrators. Siân Barton examines whether brokers hold similar concerns…
Markel raids Axa again as it builds out its senior regional UK broker team
Markel has appointed Charlotte Harrison to the role of head of UK regional broker development.
Broker Expo 2024 Countdown: Neil Peters of Arch Insurance
As we count down to Insurance Age’s Broker Week, we asked our Broker Expo speakers to share some insights into the event, market issues and who are the most heavy metal people in insurance. Today, we focus on Neil Peters, VP, national director, branch…
Broking Success: Galloping forward with Harry Hall
Liz Hopper, managing director of equine specialist Harry Hall and CEO of the group holding company, aims to double gross written premiums in the next 24 months and broaden the product offer.
Blog: The integration of NIG into RSA – moving towards a unified market presence
A year ago, RSA reached an agreement with Direct Line Group to acquire its brokered commercial lines operations, including NIG and FarmWeb. David Enoch, distribution and proposition director at the insurer, gives an update on the progress since then.
Markel doubles floor space with Leeds office move
Markel has doubled the size of its Leeds branch by moving to the new City Square House, 34 years after its first office opened in the city.
Arch expands presence in Glasgow with new office
Arch Insurance’s UK regional division has announced it has opened a new office in Glasgow as part of its growth strategy for the region.
UK Broker Awards 2024 shortlist announced
Today Insurance Age can reveal the shortlist for the 2024 UK Broker Awards.