Customer service
Editor's comment - August 2010
If one good thing has come out of the Financial Services Compensation Scheme (FSCS) levy debacle, it is that brokers have shown there is only so much they can take.
Letters: Brokers must invest in e-commerce
Mark Roberts of CGI is right to warn brokers to invest in e-commerce (Insurance Age, July 2010).
Management clinic- anti-bribery: Don’t slip up
The FSA has published an anti-bribery and corruption in commercial insurance report. It seems to relate to overseas markets, so does it apply to my firm?
Service is key factor in picking home insurance provider
More than 12 million people are set to switch utilities or insurance provider in search of 'better service', according to research.
Reportage - composite v specialist: From the tiny ant to the elephant
When it comes to SME business, are the smaller, niche providers naturally a better fit or does the scale and clout of the composites count the most in this market? Martin Friel asks how much size really matters.
Viewpoint: Industry's deep freeze challenge
Replacement vehicle sector under the spotlight