Customer service
In-depth - The digital age: Don’t miss the digital opportunity
Ben Legg, chief product officer, Open GI, explains why embracing digital is the only route to success
Beazley report urges insurance industry to drop "one-size-fits-all approach"
The study shows it is time for a service rethink when it comes to the insurance relationship as 44% of respondents do not believe insurers understand their business.
Interview: Focus on service
Simon Drew and Mark Wilding lift the lid on why they left Marsh Commercial to form a new venture supported by TL Dallas.
Blog: Regulation, the FCA and value – how to stay on track when choosing products and partners?
RAC's Ian Lloyd discusses why breakdown insurance remains relevant today despite improvements in automotive technology and what brokers need to think about when choosing products for their customers.
Opinion: Bought By Many’s Charlotte Halkett on reasons to be positive about 2021
There is no place for ruthless self-interest in 2021 and businesses should learn from the coronavirus vaccine roll out that collaboration will be key over the next 12 months, says Charlotte Halkett.
Opinion: CDL's Nigel Phillips on how the pandemic is changing the way businesses interact with customers
Beyond self-service: Coronavirus is accelerating the shift to a new era of customer engagement, say Nigel Phillips
UK Broker Awards – Meet the Shortlist – Customer Service Award
Meet the impressive brokers who make up the shortlist in one of the most competitive categories at the UK Broker Awards.
Ageas hunts new distribution chief as Middle makes first moves as CEO
Ageas’ new UK CEO Ant Middle, pictured, is reintroducing a group wide distribution director as part of his first major moves since succeeding Andy Watson in April.
Insurance Covid Cast – episode one: How has the industry’s reputation been impacted by its handling of the coronavirus epidemic?
In the first of a new series of video casts brought to you by Insurance Age and Insurance Post whilst our journalists are in isolation lockdown we discuss the sector’s response to the Covid-19 pandemic and what lasting impact it might have on its…
Diversity and Inclusion in Insurance Awards winner: Covéa
Following last month's Diversity and Inclusion in Insurance Awards, we caught up with all the winners. Today, we talk to Lisa Meigh, director of HR & learning at Covéa, about the insurer's win in the Staff Empowerment category.
Una Conference 2019: Brokers should think strategically on client interaction
Behavioural economist, Mark Pittaccio, said that having a conversation with a broker is a shortcut for clients, as they may not read the entirety of their insurance policy wordings.
Una Conference 2019: Insurance sector ripe for Uber-level disruption, warns Tim Ryan
The executive chairman of the Una Alliance told conference attendees that they need to ensure they understand changing buying decisions and new types of consumer.
Blog: How tech-enabled payment options can assist commercial brokers
Sharon Bishop, CEO of Close Brothers Premium Finance, explains how the company's Payment Services is helping to assist brokers and customers alike.
Revenue falls at Hastings amid rising claims inflation
Firm said it would apply price increases to keep its full-year loss ratio within target.
Broker Week: Five reasons why your brokerage should be digital
The Digital Age of Insurance is here. For those who seize the opportunity of digital transformation, a substantial reward awaits.
Falling business volumes have not dampened insurance sector optimism, PwC and CBI report
A survey by the organisations points toward M&A activity as the source of such positivity.
Revealed: UK Broker Awards shortlist
Find out who is in the running to win a trophy at The Brewery on 13 September.
SEP Insurance chooses Applied Systems
The software package will give customers 24/7 access to policies and claims.
Aviva continues to top Brokerbility members survey
Net Promoter Score used for each question to look at customer satisfaction levels.
Ceta Insurance buys Love Your Hut
The broker has bought the UK’s largest beach hut insurance provider in its first deal since an MBO at the business.
Aviva on top again in Brokerbility satisfaction survey
Axa and RSA take joint second place.
Webinar: The customer-centric schemes approach
Learn how to launch or further develop truly customer-focused schemes with our specialist webinar at 11am on 3rd October.
In-depth - e-trading: Top technology
Innovations in e-trading are creating opportunities for brokers to win clients and streamline working practices, writes Sam Barrett
Top 50 2017 - Welcome
Innovative market: The Top 50 Brokers in Personal Lines is full of growing and efficient firms. Brokers are ideally placed for further success in the next 12 months