Customer service
The Blog Spot: A question of trust
Personal lines brokers are expected to build trusted relationships at a time when margins, especially in personal lines are squeezed and time is tight. But are these relationships becoming too transactional?
Axa on top again in Brokerbility satisfaction survey
Network members rate insurer partners on dealing with claims, underwriting, accounts and overall satisfaction.
Opinion: Jamie Marchant on delivering customers' expectations
Threats and opportunities: Taking a view from outside the market, Jamie Marchant wonders if the insurance sector is really meeting the challenge of delivering what customers expect
Admiral cuts van cover from its broker Able
Insurer will stop selling van cover through its broker Able, which is also known as Gladiator, but Admiral says the move will not affect jobs.
In Person: Allianz’s Graham Gibson on the digital claims journey
Graham Gibson, director, claims at Allianz, also talks fraud and claims management companies.
Power hour: Running the risk
Adding risk management services to their offering could help brokers differentiate themselves from their competitors. Our expert panel discuss outsourcing, regulation and how insurers can help
Expertise from A-Z: Safe as houses
Overseas investment in London has meant high and stable property prices. How can insurers stay in touch in such a competitive arena?
The changing face of customer service
With clients demanding a more personalised service, Jo Causon looks at how brokers can improve the customer’s experience
Staysure to recruit 50 new staff in 2015
Company is looking for full- and part-time sales and customer service staff to meet demand.
Phased closure for L&G Ipswich site
Legal & General to move claims to Birmingham and customer service to Hove offices.
In-depth: The claim game
With increasing numbers of clients switching providers in search of better service, brokers are having to devote more time and resources to handling claims, reports Edward Murray
Lucas Fettes partners with financial adviser firm to offer GI services
Foster Denovo seeking to enhance offering with relaunch.
David Oliver Insurance appoints new claims manager
Underwriting agency believes appointment will boost broker service.
In-depth: Happy medium
The mid-market is an area where brokers can still compete on service and advice rather than just price, and there are plenty of opportunities, explains Edward Murray
Towergate creates new customer experience role
New recruit will focus on creating consistent experience for customers.
Willis moving to all-Ireland business model by end of 2014
Broker says restructure will enhance offering to Northern Ireland clients.
Foxy Lady Insurance launches register for 'female friendly' brokers
Brokers will be subject to numerous reviews to ensure customer service is up to standard.
The Undercover Insurer: brokers offered chance to grill Zurich PL chiefs
Provider's personal lines management to answer viewers' questions.
Simply Business CEO calls for move away from insurance 'old boys' network'
Broker survey reveals broad dissatisfaction amongst insurance customers.
Insurance companies must improve customer online experience, report says
Report aimed at improving financial sector's reputation.
Hood Group partners with Covered in new product launch
Hood Group subsidiary PlusOne Services has partnered with Covered Insurance Services to launch a ticket cancellation product.
Axa and GAB Robins extend contract by three years
Axa has renewed its commercial property loss adjusting contract with GAB Robins by three years.
The Insurance Partnership expands in the North East
The Insurance Partnership (TIP) has made appointments to its agricultural and private client teams.
South West broker snaps up Ecclesiastical broker chief
Coleman Insurance Brokers has appointed Ian Wainwright as divisional director for Exeter.