Customer service
Hear from WTW, Gallagher, Movo, Brokerbility and Applied at the next Broker Breakfast session
The next Insurance Age Broker Breakfast will take place on Wednesday 14 June in Bristol.
UK Broker Awards deadline extended until 26 May
The deadline for the 2023 UK Broker Awards has been extended until this Friday (26 May), so you still have a chance to be in it to win it!
Interview: Eddie Hooker, Hamilton Fraser
Hamilton Fraser founder Eddie Hooker wants his broker to continue building digital excellence in commercial lines. He talks to Saxon East about the broker's beginnings, GRP's ownership, and plans for the future.
Insurers respond to broker meeting challenge and criticism
To coincide with today’s third anniversary of the UK’s first Covid-19 pandemic lockdown, Insurance Age polled providers to find out how they have sought to re-engage face to face with brokers.
Brokers call for more face-to-face interaction as insurer service improves
Three years on from the UK’s first pandemic lockdown, brokers welcomed the uptick in insurer engagement, but urged providers to do more below C-suite level.
Axa hails importance of face-to-face meetings as it seeks to be more visible
Distribution and trading director Sarah Mallaby claims Axa UK has seen an improvement in broker engagement, as it focuses on face-to-face trading complemented by an investment in digital products and support.
RSA’s Mooney stresses ‘we have got a lot of work to do’ for better service
RSA’s managing director of UK commercial, Lee Mooney, has vowed to institutionalise a consistent service that shows appetite, ongoing ambition to grow and desire to be there for customers as the insurer targets adding 200 broker relationships on top of…
Broker praise leads to claims recognition for Allianz, Chubb and Ecclesiastical
Insurance consultancy, Gracechurch, has awarded its Service Quality Marque to Allianz, Chubb and Ecclesiastical.
Review of the Year 2022: Jon Walker, Axa Commercial CEO
In the first part of Insurance Age's review of the year Jon Walker, Axa Commercial CEO offers his reflections on 2022 and predictions for the next 12 months.
NMU takes the crown in Age’s 2022 Broker Satisfaction Survey
Brokers have voted NMU as their preferred commercial lines insurer in this year’s Insurance Age Broker Satisfaction survey, with Covéa Insurance in second place and CFC Underwriting in third.
Roll of honour - brokers reveal UK’s best commercial lines insurers
Exclusive research from Insurance Age places NMU first, with Covéa Insurance and CFC Underwriting in close contention, Rachel Goron reports.
Broker Week 2022: A fine balancing act
Faced with customers expecting easy, seamless digital access, but amid rising levels of cybercrime, brokers need to balance security with convenience. Valerie Hart looks at what brokers can do to ensure trust remains at the heart of their proposition.
Broker Week 2022: The dos and don’ts of digitalisation
‘Customer first’ is an oft-repeated mantra when it comes to the digitalisation of insurance broking. But how do you achieve that goal? And where are brokers most likely to come unstuck? Fiona Nicolson investigates
Biba vows to fight for brokers in FCA meeting on fair value assessments
The British Insurance Brokers' Association has vowed to fight for brokers in a key meeting with the Financial Conduct Authority over fair value assessments.
News analysis: Would a merged FCA/PRA make brokers’ lives any easier?
Team Truss have financial regulation in their sights… but just how far could they go? It’s mooted there are plans to create a single super regulator by merging the Financial Conduct Authority, the Prudential Regulatory Authority and the Payment Systems…
UK Broker Awards 2022: Customer Service Award
Grow organically by more than 150% in one year? That’s the striking target Ascend Broking Group set itself, which it would achieve in part by a dedication to customer service
UK Broker Awards 2022: Young Broker of the Year
George Abbott has gone from a telematics broker with no insurance experience to an integral member of a start-up that has grown to £10m of gross written premium since its 2015 formation
UK Broker Awards 2022: Claims Team of the Year
The Clegg Gifford & Co claims team impressed the judges with a stellar year, not least for their passion and ingenuity when it came to reducing spend while keeping customer service at the top of the agenda
UK Broker Awards 2022: Broker of the Year
Almost £100m in gross written premium, a long list of strategic goals achieved, and a deal to propel the business to its next phase of growth are just a few of the reasons Clegg Gifford & Co took home the trophy in possibly our most hotly contended…
BGL Insurance prioritises talent and digital following Markerstudy deal
Managing director of distribution at BGL Insurance, Laura Mullaney highlights the brokers’ main focuses after its takeover by Markerstudy.
Analysis: Brokers, insurers and the FCA’s product governance - confusion reigns
The FCA's new rules on product governance come into force on 1 October. But as Rachel Gordon discovers even with a three month extension or ‘forbearance,’ brokers are still in the dark about what is expected from them.
News analysis: Should brokers have formal qualifications?
Qualified for the job? Fiona Nicolson asks if there should be mandatory qualifications for insurance brokers.
Consumer Duty timeline ambitious but achievable, says FCA
The Financial Conduct Authority has explained its decision to switch from a proposed implementation period ending April 2023 to one ending July 2023 as it revealed the timetable for its new Consumer Duty regulations.
Video Q&A: Achieving quality in the marine space
CNA Hardy recently secured first place in the Insurance Age Marine Insurance Broker Satisfaction Survey. Neil Atkinson, marine underwriting manager at CNA Hardy tells us more.