Customer service

Top 50 2017 - Welcome

Innovative market: The Top 50 Brokers in Personal Lines is full of growing and efficient firms. Brokers are ideally placed for further success in the next 12 months

The Blog Spot: A question of trust

Personal lines brokers are expected to build trusted relationships at a time when margins, especially in personal lines are squeezed and time is tight. But are these relationships becoming too transactional?

Power hour: Running the risk

Adding risk management services to their offering could help brokers differentiate themselves from their competitors. Our expert panel discuss outsourcing, regulation and how insurers can help

In-depth: The claim game

With increasing numbers of clients switching providers in search of better service, brokers are having to devote more time and resources to handling claims, reports Edward Murray

In-depth: Happy medium

The mid-market is an area where brokers can still compete on service and advice rather than just price, and there are plenty of opportunities, explains Edward Murray

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