Customer service
UK Broker Awards 2024 shortlist announced
Today Insurance Age can reveal the shortlist for the 2024 UK Broker Awards.
Allianz and Aviva take top slots in Brokerbility’s insurer partner satisfaction survey
Allianz has been voted in first place by Brokerbility members in its latest poll on service satisfaction from key insurer partners as Aviva topped the rankings in the underwriting category.
Meet the MGA: Ventis
With a ‘breath of fresh air’ Latin-inspired name, CEO Gareth Roberts, pictured second right, explains why Ventis’ USPs of rapid service and sector expertise are helping it gain traction in the real estate market.
FCA ‘still learning’ about Consumer Duty, claims GI boss Brewis
No single metric will decide whether the Consumer Duty has been a success. But if people are no longer talking about it, that will be a positive sign.
Blog: Scaling direct sales through digital
Founder and managing director of short-term cover specialist GoShorty, Andy Moody, discusses the key actions for brokers looking to grow their direct sales channel.
Brokerbility and Gauntlet aim to help the next generation of broker
Gauntlet leader Roger Gaunt and Brokerbility boss John Dunn tell Insurance Age how both can help the next generation of broker.
Gracechurch awards regional claims Service Quality Marque to insurer trio
Independent insurance research consultancy Gracechurch has awarded its Service Quality Marque to Allianz, Chubb and Ecclesiastical for UK regional claims.
Broking Success: Customer service is key for retention
Ben Henderson, managing director of Brownhill Group, is looking to expand the family-run broker’s in-house schemes and double gross written premiums.
Blog: Digital systems – More a present day necessity than futuristic vision for brokers
Brokers can make a leap in terms of managing client relationships and understanding market dynamics through using digital systems. Stubben Edge director of intermediary Andy Waring looks at what is available and how they can be implemented for maximum…
Review of the Year 2023: JMG Group’s Nick Houghton
Nick Houghton, CEO of JMG Group, reflects on the handsome multiples being paid for brokers and why he does not like the phrase ‘direction of travel’.
Gap between best and worst commercial insurers widening, according to Biba members
The results of the latest Insurers Monitor benchmarking report from the British Insurance Brokers’ Association and consultancy Gracechurch show that the average commercial insurer Net Promoter Score (NPS) is up by 9 points since January, and +16 points…
Acturis unveils API integration with insurtech
Acturis has partnered with insurtech FullCircl to integrate its SmartBroker solution into the platform.
Theo Duchen, Lea Cheesbrough, Partners& and Marsh win big at UK Broker Awards 2023
Hailed as “a true technology entrepreneur”, Theo Duchen, co-founder of Acturis, pictured, won the Achievement Awards at the 2023 UK Broker Awards last night at the VOX, NEC, Birmingham.
Passing the £1,000,000 milestone
It is a cliché, but there is a saying that the first million is the hardest. With this in mind, Jonathan Swift canvassed opinions from broker founders to find out their experiences of passing this number in gross written premium or – in some cases –…
One Call boosts policy count and profits in 2022
Doncaster-headquartered One Call Insurance Services has posted double digit increases in profits and policy count for 2022.
Blog: Market challenges make it the ideal time for brokers to digitise
Far from being a risk, digitisation is the best protection brokers can invest in to reduce the impact of market uncertainty. And Risto Rossar, CEO and founder of Insly, argues the timing could not be better given ongoing challenges from recruitment to…
Canadian brokers praise ‘fantastic leader’ Storah ahead of move to become Aviva UK CEO
UK and Irish insurance brokers can expect their new local Aviva CEO to be an ‘enabler’ who ’understands the importance of strong broker relationships,’ according to their counterparts in Canada.
Brokerbility’s John Dunn on how to counter poor insurer service
Intermediaries do not have to accept poor insurer service and be done with it, argues Brokerbility managing director John Dunn. Strategic partnerships and a better use of data can help improve trading and smoothe the client-broker relationship.
Acturis snaps up Broker Buddha to enter US market
Acturis has entered the US market with the acquisition of digital engagement plaform Broker Buddha.
‘A major breakthrough’ – ChatGPT bots to revolutionise broker customer service
Ignite Insurance Systems has launched a super-advanced artificial intelligence bot to answer insurance customer queries. Technology enthusiasts believe this is the start of an AI-powered chatbot revolution in dealing with customer interactions. But this…
Brokers warn insurers they risk losing more business to MGAs
Mainstream insurers need to heed the lessons of the post pandemic decline in service or face losing more market share to managing general agents.