A survey by the organisations points toward M&A activity as the source of such positivity.
Find out who is in the running to win a trophy at The Brewery on 13 September.
The software package will give customers 24/7 access to policies and claims.
Net Promoter Score used for each question to look at customer satisfaction levels.
The broker has bought the UK’s largest beach hut insurance provider in its first deal since an MBO at the business.
Axa and RSA take joint second place.
Learn how to launch or further develop truly customer-focused schemes with our specialist webinar at 11am on 3rd October.
Innovations in e-trading are creating opportunities for brokers to win clients and streamline working practices, writes Sam Barrett
Innovative market: The Top 50 Brokers in Personal Lines is full of growing and efficient firms. Brokers are ideally placed for further success in the next 12 months
Personal lines brokers are expected to build trusted relationships at a time when margins, especially in personal lines are squeezed and time is tight. But are these relationships becoming too transactional?
Network members rate insurer partners on dealing with claims, underwriting, accounts and overall satisfaction.
Threats and opportunities: Taking a view from outside the market, Jamie Marchant wonders if the insurance sector is really meeting the challenge of delivering what customers expect
Insurer will stop selling van cover through its broker Able, which is also known as Gladiator, but Admiral says the move will not affect jobs.
Graham Gibson, director, claims at Allianz, also talks fraud and claims management companies.
Adding risk management services to their offering could help brokers differentiate themselves from their competitors. Our expert panel discuss outsourcing, regulation and how insurers can help
Overseas investment in London has meant high and stable property prices. How can insurers stay in touch in such a competitive arena?
With clients demanding a more personalised service, Jo Causon looks at how brokers can improve the customer’s experience
Company is looking for full- and part-time sales and customer service staff to meet demand.
Legal & General to move claims to Birmingham and customer service to Hove offices.
With increasing numbers of clients switching providers in search of better service, brokers are having to devote more time and resources to handling claims, reports Edward Murray
Foster Denovo seeking to enhance offering with relaunch.
Underwriting agency believes appointment will boost broker service.
The mid-market is an area where brokers can still compete on service and advice rather than just price, and there are plenty of opportunities, explains Edward Murray
New recruit will focus on creating consistent experience for customers.