Complaint handling
Towergate Underwriting hit with £3.3m suit by pub over non-paying Gable policy
Few Inns has launched court proceedings against Towergate over a Gable policy which failed to pay out following a fire at one of its pubs in 2015.
Drop in insurance complaints at FOS
The Financial Ombudsman Service has revealed a 26% fall in insurance complaints for 2021/22.
Industry warned of "bumpy ride" ahead after FCA confirms dual pricing ban
While insurance experts have welcomed the regulator's new rules on pricing, coming into force in January 2022, some warn that the reforms will present challenges for the sector.
FCA wraps up rules on dual pricing ban
The regulator has said that the new rules on pricing, auto-renewal and data reporting remedies come into effect on 1 January 2022.
Blog: Fair pricing and rebuilding trust
Why a robust complaints process from brokers and insurers could help restore trust in the home and motor markets following the dual pricing review.
FOS: Covid complaints continue
But PPI remains the most complained about product as body highlights proposed fee structure in wake of coronavirus.
Insurance Covid-Cast - episode five: Could the FOS be key to help bring clarity and nix growing number of SME BI complaints
In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are in isolation lockdown we discuss the ongoing confusion around business interruption cover, and what is needed to bring some…
FCA data reveals complaints numbers soared in H2 2019
Regulator reports 75% increase in PPI complaints ahead of 29 August 2019 deadline.
Most complained about insurer revealed
Data from the Financial Conduct Authority highlighted the most complained about providers and brokers.
FCA data reveals fall in complaints in second half of 2018
Regulator says total amount of complaints about financial services reached 3.91m, with PPI making up 40%.
FCA fines down to £60.5m in 2018
Regulator’s annual total falls from £229.5m in 2017.
FCA reveals final guidance on PPI complaints
Regulator consulting on new rules requiring firms to write to consumers who have made unsuccessful PPI claims, telling them to complain again.
Quizzical questions: 2 November 2018
Test your knowledge of the week's news with our topical quiz.
Complaints hit record high in first half of 2018
FCA says number of complaints about financial services firms reached 4.13 million with PPI top of the list.
Citizens Advice super-complaint sees insurance slammed for loyalty rip off
Insurance highlighted among five industries cited to CMA.
Quizzical questions: 1 June 2018
Test your knowledge of the week's news with our topical quiz.
FOS reveals “600-700” complaints on telematics insurance last year
Ombudsman gives update after highlighting growth in “black box” complaints in annual review.
Insurance complaints to Financial Ombudsman hold steady in 2017/18
But organisation warns over loyalty and telematics complaints.
Blog Spot: Two sets of claims statistics
Spoiler alert – this blog contains statistics.
FCA data reveals huge surge in PPI complaints
Increase in second half of 2017 coincides with launch of advertising campaign, starring Arnold Schwarzenegger, to publicise claims deadline.
FOS reveals top five most complained about insurers
Total number of new general insurance complaints fell by 16% in second half of 2017.
Complaints hit 3.32m for first half of 2017
PPI still makes up the majority of complaints to financial services firms.
Direct Line Group most complained about insurer
Figures from the Financial Ombudsman also put Aviva, Ageas, Axa and RSA into the top five most complained about providers.
Quizzical questions: 18 August 2017
Test your knowledge of the week's news with our topical quiz.