Complaints hit record high in first half of 2018


The Financial Conduct Authority (FCA) has revealed that complaints recorded by firms reached a record 4.13 million in the first half of 2018.

This is an increase of 10% compared with the previous six-month period, when 3.76 million complaints about financial services products were received.

According to the regulator, complaints have been on the rise for four successive half years.

Payment protection insurance (PPI) has continued to be the most complained about product, accounting for 42%

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: