Complaints hit record high in first half of 2018

complaint

The Financial Conduct Authority (FCA) has revealed that complaints recorded by firms reached a record 4.13 million in the first half of 2018.

This is an increase of 10% compared with the previous six-month period, when 3.76 million complaints about financial services products were received.

According to the regulator, complaints have been on the rise for four successive half years.

PPI
Payment protection insurance (PPI) has continued to be the most complained about product, accounting for 42%

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