Complaint handling
Clydesdale Bank to pay biggest ever PPI fine
The FCA fines the bank £20.7m for handling PPI complaints incorrectly.
FCA could stop firms using premium rate numbers
Regulator is considering changes to the rules on complaint handling and post-sale calls.
PPI complaints fall 50% on last year
PPI still gets most complaints despite drop, but car and motor complaints rise 6%.
PPI complaints fall by 11%
Despite fall in number of complaints PPI still remains most problematic product with general insurance not far behind.
PPI still leads on ombudsman complaints
Payment protection insurance makes up seven out of ten complaints to regulator as insurance cases rise 1%.
FCA releases complaints data
Regulator finds complaints fell 15% between July and December 2013.
FOS to reduce budget by 20% and freeze general levy at £23.3m
Ombudsman will also reduce PPI case fee and expects fewer cases.
PPI complaints top one million
The Financial Ombudsman Service (FOS) has now received over one million complaints about payment protection insurance (PPI), with the majority of them being in relation to the mis-selling of policies.
FCA complaints fall in H1 2013 as GI grievances grow by 16,000
Consumer complaints reported by financial services firms to the regulator fell by 500,000 between the second half of 2012 and the first half of 2013.
Lloyds tops FCA insurance complaints table
Lloyds TSB Bank received 312,668 complaints regarding general insurance and pure protection, according to the Financial Conduct Authority’s (FCA) latest figures.
PPI complaints soar as FOS cites 'unprecedented levels'
Lloyds TSB has topped the list of payment protection insurance (PPI) offenders in the second half of 2012, with 42,195 complaints.
FSCS reduced payouts by £188m in 2011/12
The Financial Services Compensation Scheme (FSCS) paid out £347m in compensation in the year 2011/2012.
Record number of complaints to Ombudsman as PPI continues to dominate
The Financial Ombudsman Service has received a record number of complaints for the fifth year in a row as complaints about the selling of payment protection insurance (PPI) continue to pour in.
General insurance tops regulator's complaints table
General insurance is the most complained about financial service according to the latest complaints data published by the Financial Services Authority (FSA).
Barclays' general insurance complaints double
Barclays has reported an increase in general insurance complaints, from 59,003 in the second half of 2010 to 122,992 in the second half of 2011.
FOS proposes changes to case fee structure
The Financial Ombudsman Service (FOS) has launched a consultation aimed at changing its case fee structure.
FOS mulls budget expansion as PPI claims hit record high
The Financial Ombudsman Service (FOS) has warned that the rate of payment protection insurance (PPI) claims has climbed “steeply” to over 3,000 a week.
Ombudsman reports sharp drop in PPI complaints
The Financial Ombudsman Service (FOS) has revealed a 66% drop in payment protection insurance (PPI) complaints in its quarterly complaints report.
Complaints about general insurance increase
The Financial Services Authority (FSA) has published the aggregate complaints figures for the first half of 2011.
PPI mis-selling crisis strikes Ireland
The Irish Central Bank has launched an investigation into the mis-selling of payment protection insurance on loans.
Insurance companies best of a bad bunch in FSA's complaints framework
Only 51% of insurance companies have nominated an executive responsible for complaints according to research for software firm, Charter UK.
Ombudsman calls for more decisive action from FSA
One of the Financial Ombudsman Service’s (FOS) principal ombudsman, Tony Boorman, has questioned the benefits of a complaints-led strategy, calling for a more proactive approach from the regulator.
Brokers must take heed of Bank of Scotland fine
Brokers have been urged to examine their own complaints procedures following the Bank of Scotland being dealt a £3.5m fine by the Financial Services Authority (FSA) for mishandling complaints.
PPI tops list of complaints about general insurance
Complaints made to the regulator about payment protection insurance (PPI) came second only to complaints made about banking last year.