Complaint handling
ASA reveals insurance advertising complaints
Data shows that there have been 366 complaints so far this year but the number of year-on-year complaints is falling.
Ombudsman reveals slight fall in PPI cases for start of financial year
However first quarter saw rise in enquiries.
CII apologises after complaints procedure failure
The trade body admits "it fell short of our usual high standards".
PPI complaints account for half of FOS’ workload
The ombudsman opened 36,065 new PPI cases between October and December last year.
Complaints “broadly levelling off” says ombudsman
New figures reveal 3% increase in workload for first six months of 2016.
GI complaints fall 3%
FCA reveals that non-PPI general insurance complaints fell to 296,505 between July and December 2015.
Direct Line has most FOS complaints for general insurance
Ageas and Aviva come in second and third for the second half of 2015.
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Insurance complaints fall 13.6%
FCA reveals a drop in the number of complaints about general insurance to 1,204,783.
Direct Line tops FOS complaints table for general insurance
Axa and Ageas complete top three at Financial Ombudsman Service.
FCA finalises rules on complaints handling
Firms will have more time to resolve complaints, but can't charge customers premium rates for phone calls.
FCA considers further strengthening of PPI complaints rules
Regulator issues statement to follow up Supreme Court ruling in Plevin v Paragon Personal Finance.
Clydesdale Bank to pay biggest ever PPI fine
The FCA fines the bank £20.7m for handling PPI complaints incorrectly.
FCA could stop firms using premium rate numbers
Regulator is considering changes to the rules on complaint handling and post-sale calls.
PPI complaints fall 50% on last year
PPI still gets most complaints despite drop, but car and motor complaints rise 6%.
PPI complaints fall by 11%
Despite fall in number of complaints PPI still remains most problematic product with general insurance not far behind.
PPI still leads on ombudsman complaints
Payment protection insurance makes up seven out of ten complaints to regulator as insurance cases rise 1%.
FCA releases complaints data
Regulator finds complaints fell 15% between July and December 2013.
FOS to reduce budget by 20% and freeze general levy at £23.3m
Ombudsman will also reduce PPI case fee and expects fewer cases.
PPI complaints top one million
The Financial Ombudsman Service (FOS) has now received over one million complaints about payment protection insurance (PPI), with the majority of them being in relation to the mis-selling of policies.
FCA complaints fall in H1 2013 as GI grievances grow by 16,000
Consumer complaints reported by financial services firms to the regulator fell by 500,000 between the second half of 2012 and the first half of 2013.
Lloyds tops FCA insurance complaints table
Lloyds TSB Bank received 312,668 complaints regarding general insurance and pure protection, according to the Financial Conduct Authority’s (FCA) latest figures.
PPI complaints soar as FOS cites 'unprecedented levels'
Lloyds TSB has topped the list of payment protection insurance (PPI) offenders in the second half of 2012, with 42,195 complaints.
FSCS reduced payouts by £188m in 2011/12
The Financial Services Compensation Scheme (FSCS) paid out £347m in compensation in the year 2011/2012.