Complaint handling
Record number of complaints to Ombudsman as PPI continues to dominate
The Financial Ombudsman Service has received a record number of complaints for the fifth year in a row as complaints about the selling of payment protection insurance (PPI) continue to pour in.
General insurance tops regulator's complaints table
General insurance is the most complained about financial service according to the latest complaints data published by the Financial Services Authority (FSA).
Barclays' general insurance complaints double
Barclays has reported an increase in general insurance complaints, from 59,003 in the second half of 2010 to 122,992 in the second half of 2011.
FOS proposes changes to case fee structure
The Financial Ombudsman Service (FOS) has launched a consultation aimed at changing its case fee structure.
FOS mulls budget expansion as PPI claims hit record high
The Financial Ombudsman Service (FOS) has warned that the rate of payment protection insurance (PPI) claims has climbed “steeply” to over 3,000 a week.
Ombudsman reports sharp drop in PPI complaints
The Financial Ombudsman Service (FOS) has revealed a 66% drop in payment protection insurance (PPI) complaints in its quarterly complaints report.
Complaints about general insurance increase
The Financial Services Authority (FSA) has published the aggregate complaints figures for the first half of 2011.
PPI mis-selling crisis strikes Ireland
The Irish Central Bank has launched an investigation into the mis-selling of payment protection insurance on loans.
Insurance companies best of a bad bunch in FSA's complaints framework
Only 51% of insurance companies have nominated an executive responsible for complaints according to research for software firm, Charter UK.
Ombudsman calls for more decisive action from FSA
One of the Financial Ombudsman Service’s (FOS) principal ombudsman, Tony Boorman, has questioned the benefits of a complaints-led strategy, calling for a more proactive approach from the regulator.
Brokers must take heed of Bank of Scotland fine
Brokers have been urged to examine their own complaints procedures following the Bank of Scotland being dealt a £3.5m fine by the Financial Services Authority (FSA) for mishandling complaints.
PPI tops list of complaints about general insurance
Complaints made to the regulator about payment protection insurance (PPI) came second only to complaints made about banking last year.
Banks and FSA wrangle over new measures for PPI customers
The banking sector has locked legal horns with the Financial Services Authority (FSA) over the handling of payment protection insurance (PPI) claims.
Lloyds TSB tops FOS general insurance complaint table
Lloyds TSB Bank has received more Financial Ombudsman Service (FOS) general insurance complaints than any other individual financial business - with 8,474 new cases during H1 2010.
FSA extends PPI complaint window
The Financial Services Authority (FSA) has announced a temporary rule to give customers, who recently made a complaint about their payment protection insurance (PPI) policy, more time in which to refer their complaint to the Financial Ombudsman Service …
Complaints about GI intermediaries on the rise
The number of complaints against general insurance intermediaries has increased by 1,000 to 144,975 in the second half of 2009, compared to H1 2009, according to FSA figures.