Blog: Fair pricing and rebuilding trust
Why a robust complaints process from brokers and insurers could help restore trust in the home and motor markets following the dual pricing review.
Insurance claims are usually made at fundamental and distressing times in people’s lives. It is important that customers can trust their providers to support them in getting back on their feet. In recent years, however, trust in insurance brands has been eroded by the unfair pricing practices revealed by consumer groups and the regulator.
With pricing remedies proposed by the Financial Conduct Authority (FCA) set to trigger a fresh wave of customer contact in 2021, now is the time to consider
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk or view our subscription options here: https://subscriptions.insuranceage.co.uk/subscribe
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on People
New roles for Tonge and Grazier as Bspoke reshapes management structure
Bspoke Group has named Nick Grazier as group sales and marketing director and Wayne Tonge as group commercial managing director.
End of Year Review 2025: Open GI’s Neil Hart
Neil Hart, chief sales officer at Open GI, reflects on the ‘old chestnut’ that the cheapest cover isn’t always the best and suggests ‘His Highness’ as his darts alter ego for the World Darts Championship at Alexandra Palace.
Meet the MGA: Arrow Risk Management
Arrow Risk Management CEO Jon Godfray explains how the MGA combines decades of expertise, cutting edge technology and underwriting excellence to create what he hopes the market recognises as a ‘quality shop’.
People Moves: 8 – 12 December 2025
Stay in the loop with the latest insurance personnel moves.
End of Year Review 2025: VIPR’s Paul Templar
VIPR CEO and co-founder Paul Templar is impressed by the MGAs publicly committing to modernisation and brokers championing data transparency; whilst also paying homage to British mathematician Ada Lovelace.
Podcast: Reid and Clegg present Double Indemnity – episode six, Admiral’s Henry Engelhardt
For the sixth episode of Double Indemnity, Stuart Reid and Toby Clegg sit down with the Admiral CEO Emeritus Henry Engelhardt, who offers insights into why a “can do” and “think big” attitude, alongside deliberately targeting drivers paying higher premiums was such a recipe for success at the insurer he co-founded.
End of Year Review 2025: Premium Credit’s Owen Thomas
Owen Thomas, chief sales officer at Premium Credit, applauds how Biba and the FCA have collaborated this year, suggests a top 5 commercial insurer might get snapped up in 2026 and predicts great things for Lee Mooney at Markel.
End of Year Review 2025: Commercial Express’ Duncan Pritchard
Commercial Express founder and managing director Duncan Pritchard bemoans inconsistent claims service and suggests ‘Rizzilience: Confidence in a Changing Market’ for the 2026 Biba Conference theme.