Blog: Fair pricing and rebuilding trust


Why a robust complaints process from brokers and insurers could help restore trust in the home and motor markets following the dual pricing review.

Insurance claims are usually made at fundamental and distressing times in people’s lives. It is important that customers can trust their providers to support them in getting back on their feet. In recent years, however, trust in insurance brands has been eroded by the unfair pricing practices revealed by consumer groups and the regulator.

With pricing remedies proposed by the Financial Conduct Authority (FCA) set to trigger a fresh wave of customer contact in 2021, now is the time to consider

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact

You are currently unable to copy this content. Please contact to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options


Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

Sporting Sponsor: Verlingue

Insurance Age caught up with Neal Lumb, executive director of sales and marketing at Verlingue, to hear about the how the business sponsors a range of clubs and sports.

Ex-broker CEO running to be MP

The former owner and CEO of Erskine Murray Insurance Brokers Tom Bartleet is to run as a parliamentary candidate in the 2024 general election for the Liberal Democrats in South Suffolk.

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: