Insurance complaints to Financial Ombudsman hold steady in 2017/18


The Financial Ombudsman Service (FOS) received 1,456,396 enquiries in 2017/18 up 4.4% on the previous year.

Some 45% of the enquiries were about payment protection insurance (PPI).

The Ombudsman’s Annual Review for 1 April 2017 to 31 March 2018 detailed that the enquiries led to 339,967 new complaints being opened of which 55% were about PPI.

Insurance more widely accounted for 11% of all complaints.

Excluding PPI
The organisation also provided a further breakdown of the figures excluding

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