Complaint handling
Motor insurance complaints to FOS climb again
Motor insurance has remained in the top five most-complained-about products with buildings insurance also joining the list, according to the Financial Ombudsman Service as it released data for October to December last year.
FOS insurance complaints rise 19.9%
The Financial Ombudsman Service opened 39,730 new insurance cases in 2022/23.
FOS hones in on high motor insurance complaints
The Financial Ombudsman Service has zoomed in on the high level of complaints about motor insurance as it released the latest set of data.
FOS to maintain levy at £106m despite forecast increase in cases
The Financial Ombudsman Service has frozen its levy for the 2023/24 financial year at £106m stating that due to the current economic climate and the pressures that businesses are under there will be no increase for inflation.
Fair value? Which household insurers are rejecting the most claims?
Ageas, Axa UK and LV have some of the highest claims rejection rates in home insurance out of all the insurers who work with brokers, Financial Conduct Authority figures show.
Buildings insurance drops out of FOS’ top five complaints table
Complaints to the Financial Ombudsman Service about buildings insurance were down fractionally at 1,621 in the second quarter as it fell out of the top five most complained about products.
Drop in complaints to FOS but buildings and motor insurance feature in top five
Buildings insurance and car/motorcycle insurance have featured in the Financial Ombudsman Service’s top five most complained about products for the first quarter of the financial year.
Drop in insurance pricing complaints at FOS
The Financial Ombudsman Service has highlighted a 33.4% fall in complaints about insurance pricing in 2021/22.
Towergate Underwriting hit with £3.3m suit by pub over non-paying Gable policy
Few Inns has launched court proceedings against Towergate over a Gable policy which failed to pay out following a fire at one of its pubs in 2015.
Drop in insurance complaints at FOS
The Financial Ombudsman Service has revealed a 26% fall in insurance complaints for 2021/22.
Industry warned of "bumpy ride" ahead after FCA confirms dual pricing ban
While insurance experts have welcomed the regulator's new rules on pricing, coming into force in January 2022, some warn that the reforms will present challenges for the sector.
FCA wraps up rules on dual pricing ban
The regulator has said that the new rules on pricing, auto-renewal and data reporting remedies come into effect on 1 January 2022.
Blog: Fair pricing and rebuilding trust
Why a robust complaints process from brokers and insurers could help restore trust in the home and motor markets following the dual pricing review.
FOS: Covid complaints continue
But PPI remains the most complained about product as body highlights proposed fee structure in wake of coronavirus.
Insurance Covid-Cast - episode five: Could the FOS be key to help bring clarity and nix growing number of SME BI complaints
In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are in isolation lockdown we discuss the ongoing confusion around business interruption cover, and what is needed to bring some…
FCA data reveals complaints numbers soared in H2 2019
Regulator reports 75% increase in PPI complaints ahead of 29 August 2019 deadline.
Most complained about insurer revealed
Data from the Financial Conduct Authority highlighted the most complained about providers and brokers.
FCA data reveals fall in complaints in second half of 2018
Regulator says total amount of complaints about financial services reached 3.91m, with PPI making up 40%.
FCA fines down to £60.5m in 2018
Regulator’s annual total falls from £229.5m in 2017.
FCA reveals final guidance on PPI complaints
Regulator consulting on new rules requiring firms to write to consumers who have made unsuccessful PPI claims, telling them to complain again.
Quizzical questions: 2 November 2018
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