Drop in insurance pricing complaints at FOS


The Financial Ombudsman Service has highlighted a 33.4% fall in complaints about insurance pricing in 2021/22.

The one-third drop took complaints from 1,507 in 2020/21 to 1,004 – effectively in line with the 1,076 reported in 2019/20.

There was also a reduction in the FOS’ uphold rate. The percentage of complaints upheld by the ombudsman has now fallen from 29% to 19% between 2019 and 2022.

While the authority acknowledge that in the majority of cases it found that the insurer had acted fairly it noted it had seen some cases where customers still felt that they had not understood the reason for the

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