FCA reveals final guidance on PPI complaints
Regulator consulting on new rules requiring firms to write to consumers who have made unsuccessful PPI claims, telling them to complain again.
The Financial Conduct Authority (FCA) has issued final guidance to clarify its expectations about the handling of regular premium payment protection insurance (PPI) complaints.
This follows rules and guidance revealed by the FCA in March 2017 in relation to the Plevin judgment.
In November 2014, the Supreme Court ruled in Plevin v Paragon Personal Finance Ltd that a lender’s failure to disclose to a client that a large commission was payable out of the PPI premium can make the relationship
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