The Financial Conduct Authority (FCA) has revealed that complaints recorded by firms fell by 5% in the second half of 2018.
A total of 3.91m complaints were recorded, compared to 4.13m in the first half of the year.
The regulator explained that this is the first time the number of complaints has fallen since 2016 when firms were required to change the way they report complaints.
Payment protection insurance (PPI) has continued to be the most complained about product, making up 40% of the
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