FCA data reveals complaints numbers soared in H2 2019

complaint

The Financial Conduct Authority (FCA) has revealed an increase in complaints recorded by firms in the second half of 2019.

The regulator stated that a total of 6.02m complaints were recorded in H2 2019, up from 4.29m in the first half of the year.

According to the FCA, the rise was driven by a 75% increase in the volume of payment protection insurance (PPI) complaints received, from 2.12m in H1 to 3.71m in H2.

PPI, which continued to be the most complained about product, made up 62% of all

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