Complaints hit 3.32m for first half of 2017

complaint

The Financial Conduct Authority (FCA) has revealed the complaints recorded by firms for the first half of 2017 hit 3.32m.

This is an increase on the 3.04m reported in the latter six months of 2016 but the regulator noted that this is the first year in which all firms are reporting under new rules which were introduced in 2016.

Prior to 29 June 2016 the FCA did not require firms to submit complaints data for complaints that were resolved by the end of the following business day after they were

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: