Complaints hit 3.32m for first half of 2017


The Financial Conduct Authority (FCA) has revealed the complaints recorded by firms for the first half of 2017 hit 3.32m.

This is an increase on the 3.04m reported in the latter six months of 2016 but the regulator noted that this is the first year in which all firms are reporting under new rules which were introduced in 2016.

Prior to 29 June 2016 the FCA did not require firms to submit complaints data for complaints that were resolved by the end of the following business day after they were

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