Drop in insurance complaints at FOS

arrows2

The Financial Ombudsman Service has revealed a 26% fall in insurance complaints for 2021/22.

There were 33,127 new cases between April 2021 and March 2022 compared to 44,487 in the same period the year before.

Car or motorcycle insurance was the most complained about product with 9,310 complaints.

Across the insurance sector the most complained about issue was declined claims with 11,196 complaints.

Payment protection insurance cases dropped markedly from 42,040 in the prior period to 5,369.

Including this PPI figure in the insurance results the FOS detailed there were 38,496

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.

You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

Register

Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

Meet the MGA: Ventis

With a ‘breath of fresh air’ Latin-inspired name, CEO Gareth Roberts, pictured second right, explains why Ventis’ USPs of rapid service and sector expertise are helping it gain traction in the real estate market.

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: