Claims
Interview: Sue Coffey, Covéa
With no distractions and a clear strategy centred on five core products, Covéa personal lines director Sue Coffey tells Jonathan Swift the insurer is keen to grow its share of the regional broking market, by sticking to what it is good at.
The FCA’s new five-year plan – what does it actually mean for brokers?
Following the recent publication of its new five-year plan, Insurance Age canvassed opinion from regulatory experts and market commentators on what brokers might expect from the the Financial Conduct Authority between now and 2030.
Aviva Health boss Steve Bridger takes claims role as Waseem Malik exits
Aviva has appointed Steve Bridger as chief claims officer for UK and Ireland general insurance, replacing Waseem Malik, who has left the business.
The generational wealth gap and investment risks – a looming risk for brokers
Financial constraints have led to a greater reliance among younger generations on alternative investments that pose higher risks for investors and their financial advisors. As a result Kate Albert, CEO and co-founder at Kova Professions, warns brokers…
Gibson and Johnson set to leave Allianz after claims merge
Graham Gibson, chief claims officer for Allianz Commercial, and Caroline Johnson, claims director for Allianz Personal, are set to exit the insurer in Q4.
News analysis: To what extent have brokers bought into Flood Re’s Build Back Better scheme?
Flood specialists warn of a persistent knowledge gap among general brokers, but highlight that more providers need to make the Build Back Better scheme available. Ida Axling reports.
Axa committed to regional PL market – intermediary director Matt Field
Matt Field, director of intermediary at Axa retail, has told Insurance Age the insurer is “committed” to the regional intermediary market, and is focusing on sustainable growth.
Aviva reports 18% increase in ghost broking frauds in 2024
Aviva detected an 18% increase in ghost-brokered policies and linked an additional 8,600 cases to open investigations into known ghost broking cases in 2024.
Video: ARAG's Family Day One Benefits
With most insurance policies, if you don’t make a claim, you don’t get any real benefit from them. ARAG's Family Legal policy is different – it offers a wraparound legal service from day one. Watch this video to find out more.
PwC highlights pressure on motor, home and specialty insurance from Trump’s tariffs
PwC has warned of higher claims costs, particularly in motor and home, leading to pressure on premium rates due to the US placing new tariffs on its global trading partners.
Meet the MGA: MX Underwriting
Ian Cook, managing director at MX Underwriting, explains why he believes MGAs are not suffering a capacity crunch, and outlines plans to write in excess of £200m GWP in 2025 and add to MX’s product range and capability.
Meet the MGA: Optio Underwriting
With an aim to be the most admired global specialty MGA, Optio Underwriting group CEO Deepak Soni outlines how it attracts top talent, plans to mix organic growth with M&A and discusses the importance of having a PE backer that understands the subtle…
Interview: Mike Bottle, managing director of the Arch Insurance UK regional division
After a decade of transformation, multi-award-winning Arch is very much open for business with brokers and ready for more profitable growth across its regional network, hub and digital offerings, boss Mike Bottle tells Insurance Age.
Clear recruits ex-Willis international CEO as COO
The Clear Group has appointed Simon Smith as group chief operating officer.
Meet the MGA: Elmlake Underwriting
A seasoned professional indemnity underwriter, Darren Galloway, managing director of new MGA Elmlake Underwriting, explains how it plans to fuse both traditional and modern approaches to offer a one-stop shop for brokers and their clients.
Hazelton Mountford targets hitting £20m GWP milestone in two years
Established in 2008, Hazelton Mountford is aiming to hit £20m gross written premium in the next two years through organic growth, Gordon Hazelton, group managing director, told Insurance Age.
Meet the MGA: Carrow Insurance
Looking to mend the disconnect between MGAs and carriers to get back to the ‘win-win situation’ where consistency and partnerships are a focus, Carrow Insurance will only write in product areas it has deep-seated expertise, CEO Ronan Conboy tells…
Insurance industry needs to improve communication on motor premium costs – Colm Holmes
At the Association of British Insurers Annual Conference today, Allianz UK CEO Colm Holmes claimed the insurance industry is doing a “poor job” of explaining the reasons for costs of premiums.
In Depth: Risk-first broking – unlocking better terms through risk insights
To win out in the future brokers need to evolve from being insurance policy facilitators to proactive risk managers. Alan Sumner, risk management director, general insurance broking at Ardonagh Advisory, explains.
Insurer service improves but claims and consistency causes challenges – Gracechurch
Specialist insurance research consultancy Gracechurch has reported a nine-point uplift in the market average net promoter score of insurer service over the past six months.
Interview: RSA commercial managing director Sonya Bryson on being the “insurer on speed dial” for brokers
RSA commercial managing director Sonya Bryson told Insurance Age the insurer has established its regional footprint as she shared insight on traded SME and servicing risks better that fall between e-trade and mid-market, but admitted it is behind…
Ex-England manager Gareth Southgate among Biba conference speakers
The British Insurance Brokers’ Association has confirmed former England men’s football team manager Gareth Southgate as one of its 2025 conference keynote speakers.
MGAA’s Mike Keating sees opportunity to ramp up support material on claims
Mike Keating, CEO of the Managing General Agents’ Association, sees an opportunity to ramp up guidance on claims, while also highlighting the “extremely buoyant” MGA market.
RSA testing “the art of the possible” on turnaround times
RSA is piloting how quickly it can turn around “fairly straightforward risks” in its national trading centre in Manchester, commercial managing director Sonya Bryson told Insurance Age.