Claims
Biba CEO in Parliament: Brokers not an ‘endangered species’
Insurance brokers remain a “sustainable” force in the personal lines space – and not an endangered species.
Summer risk guidance for commercial and personal lines clients
With summer on the way and warmer conditions ahead, what are the risks facing personal lines and commercial lines clients? Aviva’s summer risk guidance provides some top tips for brokers on how to support your clients when it comes to managing seasonal…
The stats: Commercial rates fall across the board in Q1 2026
Commercial lines premiums have continued to decline in the first quarter of 2026, with the value of the Acturis Commercial Broking Index dropping 3.6% compared to Q1 2025 – the largest negative movement since the inception of the index in 2010. Ida…
Broker boss concerned about MGAs priortising profit commission over claims
Concerns have been raised that some managing general agents might choose to protect profit commission over paying or even discussing ‘grey area’ claims in the present soft market.
Price no excuse for losing business if brokers do their job
Price alone should not be used as an excuse for losing business senior brokers told delegates at the Broker Expo Roadshow in Bristol last week.
‘Scrappy’ soft market sees brokers cutting corners to win business.
The present soft market trading has been described as “scrappy” by a senior broker, with corners being cut by some due to the added pressure to win business and hit targets.
IUA calls for clear cyber BI claims protocols
The International Underwriting Association has called for clear cyber insurance market protocols for business interruption claims.
Oxbow maintains motor profit predictions after record-breaking year
Oxbow Partners has forecast a combined ratio of 95% for the UK motor market this year, staying profitable at 96% next year.
Pen doubles limits to £10m to ‘maxmise relevance’ in SME cyber
Pen Underwriting is to double the SME cyber cover limit available to £10m for risks incepting on or after 1 July 2026.
Flood Re rolls out consumer campaign
Flood Re has launched a UK-wide educational tour promoting flood resilience and encouraging people to rethink the response to flood risk, with the joint initiative between the government and insurers using “the UK’s largest digital advertising van”.
Fresh out the oven broker Pizza launches cashback model for drivers
Digital broker Pizza Insurance has launched a cashback model for claim-free drivers as part of its partnership with price comparison site Quotezone.
Axa’s Jon Walker on consistency for brokers in new role
Having been made CEO of newly created Axa Insurance UK in March, Jon Walker sets out his approach to the role and what the provider is doing for brokers.
Aviva doubling down for customers, says Martin
Aviva is committed to pushing on with an “absolute focus on customer” and will continue “doubling down”, David Martin, managing director for UK commercial and chief distribution officer, told Insurance Age as he teased a “major new proposition” pencilled…
FSCS confirms zero broker levy in 2026/27
The Financial Services Compensation Scheme has confirmed brokers will not pay a levy in the 2026/27 financial year, delivering on its intentions set out in November.
Intact launches Claims Charter for brokers
Intact Insurance has launched a Claims Charter, which it describes as a series of “clear and measurable commitments” designed to give brokers greater confidence in how claims are handled.
Aviva survey ranks broker priorities ahead of Biba conference
Strengthening partnerships with insurers is the top priority for brokers ahead of this year’s British Insurance Brokers’ Association’s conference, according to Aviva’s latest Broker Barometer.
Axa makes triple May moves
Axa Insurance UK’s partnership with Commercial Express has gone live, as the insurer also enhanced its risk management proposition for fleets and rolled out a 24/7 commercial motor claims reporting service.
Home insurance premiums tick down in Q1 – ABI
Household property premiums fell in the first quarter of the year, the fourth drop in a row according to the Association of British Insurers.
FCA launches probe of claims management companies
The Financial Conduct Authority has launched a market review over worries that consumers are being failed by some claims management companies and law firms.
Stress awareness: Employers' responsibilities
Despite the potential financial impact on businesses due to employee stress, many employers do not understand their responsibilities related to stress. Sarah Garner, Solicitor at ARAG Law, takes a look at what the law says your employer needs to do about…
Flaxmans opens claims insight library for brokers, legal advisors and insurance practitioners
Flaxman Partners has launched The Flaxmans Library, offering insight into why claims fail and where misunderstandings arise in practice.
The Renters' Rights Act: What it means for landlords and how support works
The Renters’ Rights Act introduces the biggest changes to the private rental sector in many years. This content focuses on the implications for landlords, important actions to be aware of and the changes that are most relevant to legal expenses insurance…
Aviva makes third acquisition in three years buying long standing partner
Aviva has acquired DisasterCare Group in a move that it believes will strengthen its disaster recovery and restoration capability, as well as support a quicker end-to-end property claims process for customers, brokers and partners.
Biba 2026 Countdown: QuestGates’ Dave Clare
Dave Clare, operations director - building consultancy division of QuestGates, highlights the importance of getting the fundamentals right and raises the possibility of doing a turn singing My Way dressed as a calculator.