Claims
Marsh measures UK market softening at 6% in Q3
Rates in the UK commercial insurance market softened by 6% in the third quarter, maintaining the level of decline seen throughout 2025, according to research by Marsh.
The future of SME and mid-market broker trading
At a recent roundtable hosted by Insurance Age in partnership with Eaton Gate, leading brokers examined how digitalisation, e-trading and MGAs are reshaping SME and mid-market trading.
Insurer service ratings jump up in Gracechurch survey
Insurer service ratings have increased to a +19 net promoter score, a survey by Gracechurch in partnership with the British Insurance Brokers’ Association has found.
FSCS declares Scottish broker in default
The Financial Services Compensation Scheme has declared Scottish broker Arthur Temlett, trading as Abacus Insurance Consultants, as being ‘in default’ in its latest update on the ongoing situation.
Podcast: Reid and Clegg present Double Indemnity – episode three, SX3’s Adrian Gilbert
In a new podcast series brought to you by Insurance Age, industry provocateurs Toby Clegg and Stuart Reid interview a series of well-known market faces, getting to know the personalities and characters behind some of the key movers and shakers in the…
Aviva’s Martin on utilising data to prevent underinsurance and free up broker’s time
A host of new technology developments are “coming down the track” at Aviva that will enable the insurer to utilise data better to spot opportunities, prevent underinsurance and free up broker’s time, according to David Martin, MD for UK commercial lines…
Zurich strengthens fraud defences with AI
Zurich Insurance has partnered with Quantexa to increase the power of its real-time fraud detection via an artificial intelligence-enabled platform.
Aviva to double automatic business interruption indemnity period to 24 months
Aviva is set to double its automatic business interruption indemnity period to 24 months, in what it claims is a UK market first to tackle underinsurance, Insurance Age can reveal.
FSCS steps in for failed Gibraltar insurer Premier Insurance
The Financial Services Compensation Scheme has stepped in to protect over 16,000 policyholders of failed insurer Premier Insurance Company Limited as it highlighted the identity of the Gibraltar-based motor provider.
Broker Expo 2025: Claims brokers and account execs should talk more, especially during soft market
The soft market should encourage greater communication between frontline account executives and claims staff within broking firms, especially as insurers give closer scrutiny to claims.
UK Broker Awards winners 2025: Lickens, AllClear, Everywhen and Insuretec.com among those crowned
AllClear scooped the Broker of the Year award, and Clear Group executive chairman Howard Lickens won the Achievement Award, at the UK Broker Awards last night in Birmingham.
Interview: John Page, CEO of DR&P Group on the journey from £3m to £32m Ebitda and the vision for £55m
“We’ve never positioned ourselves as a consolidator. We’re really keen to be the brokers’ broker,” DR&P group CEO John Page tells Insurance Age.
Willis stakes claim for parametric first with weather warning trigger
Willis has staked a claim for a market first with the launch of a parametric policy which will payout in the UK and Ireland on a red weather warning rather than due to the event hitting.
New research claims 60% of HNW customers have suffered escape of water
Research from Ecclesiastical has found 60% of high net worth property owners have experienced an escape of water incident in the last five years.
New MD takes the reins as loss adjusting firm completes MBO
Independent loss adjusting business Williams Pitt has undergone a management buy-out.
Blog: Insurance isn’t keeping up with energy upgrades
As more UK property owners embrace greener upgrades, there’s a growing disconnect between improvements being made and the protection in place if the worst happens. This blog highlights how energy retrofits are widening the underinsurance gap - and how…
Broker guide: How Zurich enables brokers to navigate a competitive SME landscape
Zurich supports brokers with 400,000+ SME queries yearly, offering fast underwriting, expert insight, and tailored solutions for businesses up to £5M turnover. This guide looks at how Zurich can enable brokers to navigate a competitive SME landscape.
FCA claims it is already overseeing changes following Which? super-complaint
The Financial Conduct Authority has highlighted it has already identified issues that need to be fixed in the home and travel insurance market and is focused on making sure the changes required are made following Which? filing a super-complaint.
Fairer Finance urges FCA to go ‘back to the drawing board’ after Which? super-complaint
Independent consumer group Fairer Finance has welcome Which?’s super-complaint issued to the Financial Conduct Authority today targeting the ‘broken’ home and travel insurance markets.
The stats: Insurer competition drives softening of commercial rates in Q2 2025
The Acturis Commercial Broking Index shows commercial combined and combined liability rates fell into negative territory, while growth slowed across fleet, property owners, and packages in Q2. Ida Axling reports.
‘Short-changed’ motorists getting £200m claims payments boost – FCA
The Financial Conduct Authority has estimated 270,000 motorists will get £200m in compensation for historic insurance claims that were underpaid.
MGAA CEO Keating on the importance of its regional broker event
Ahead of the Managing General Agents’ Association Broker Exchange in Leeds on 15 October, CEO Mike Keating told Insurance Age the importance of regional events and how MGAs can navigate the softening market.
Allianz mid-market boss Graham Stait’s ‘challenge us’ message to brokers
One year into the role of mid-market leader at Allianz, Graham Stait tells Insurance Age about growing the offering and his keenness for brokers to challenge the firm as it seeks to be “the easiest insurer to do business with”.
Market Movement Index: All change
New analysis from Broker Insights reveals a shifting picture as higher premium risks move more, softer rates take hold and brokers shift to use smaller, dynamic providers over traditional markets. Rachel Gordon reports.