Claims
Landlord update - September 2026
ARAG's latest landlord series explores some of the key challenges facing property owners today, from disrepair claims and mould prevention to tenant management and the impact of the Renters' Rights Bill.
Blog: Brokers to lead in home insurance as subsidence impact rises
Brokers are ideally placed to lead the home insurance charge as the risk of subsidence becomes all too frequent.
FCA defends Consumer Duty to House of Lords Committee
The Consumer Duty has “teeth” and is delivering better outcomes, David Geale, executive director of consumers, payments and competition at the Financial Conduct Authority, has told a House of Lords Committee.
Martin aims for top corporate spot with Aviva Premier
Aviva leader Dave Martin explains why after expansion in digital, SME and mid-market, targeting top of the table in the corporate insurance space is the logical next step on the journey, and how its new proposition will deliver for the changing needs of…
Meet the MGA: Lumara
Having helped set-up one MGA in Arista two decades ago, Lumara CEO David Aslin explains why he is going again, seeking to be a top three partner with its brokers through a combination of expertise, flexible products and agency exclusivity.
QuestGates makes second purchase in two months
QuestGates has bought Richard Hartley Partnership, a specialist claims provider focused on complex losses in the power and construction sectors, just weeks after snapping up Manchester-based Howell Wild.
Admiral profits back 18% as CEO describes market as “more challenging”
The UK’s largest personal lines insurer Admiral has reported an 18% decline in group profit before tax to £429.2m (H1 25: £521m) in its half year results today.
Hiscox to boost UK retail productivity with augmented underwriting
Hiscox is seeking to double down on productivity improvements across its retail business in the UK through AI augmented underwriting.
Cila urges wildfire data submissions as risks surge
The Chartered Institute of Loss Adjusters has urged adjusters to submit large loss data to the relaunched RISCAuthority Large Loss Database, as wildfire risk hits “exceptional” levels.
Research finds human error involved in the majority of cyber losses
More than 85% of incurred cyber losses in the first half of 2026 stemmed from attacks exploiting human error, claims data from Resilience has found.
Motor insurance payouts hit record £3.2bn in Q2
Insurers paid out a record £3.2bn to support motor insurance customers in Q2 2026, according to the latest data from the Association of British Insurers.
Grassroots to top-flight sports and leisure claims offering launched
Claims services provider McLarens has launched a sports and leisure offering in the UK and Ireland.
Acies launches new specialist marine MGA
Acies MGU has launched a new MGA specialising in ports and terminals.
Cowbell co-founder: ‘insurance doesn’t need another chatbot’
Cyber and specialty insurer Cowbell claims it has seen new business grow 53% since it introduced a new AI platform.
Loss adjuster acquires Manchester liability claims specialist
Loss adjusting and claims solutions group QuestGates has acquired Howell Wild.
Motor insurers to report “heavier” losses in 2026 – EY
UK motor insurers are expected to report heavier losses in 2026 with net combined ratio of 108% forecast, after reporting a small underwriting loss in 2025, according to EY’s latest analysis.
Allianz CEO Holmes: Brokers key to improving insurance customer trust above ‘average’
Allianz UK has launched Trust Issues, designed to track how UK consumers and SMEs experience trust in insurance.
Ecclesiastical makes a hat-trick of director appointments
Ecclesiastical has made a trio of senior leadership appointments including Helen Richards taking on the newly created group organisational resilience director role.
UK Broker Awards 2026 shortlist revealed
Today Insurance Age can reveal the shortlist for the 2026 UK Broker Awards.
Claims heads the list as Aviva delves into broker demands
Claims service topped the list of broker priorities in the latest Broker Barometer from Aviva looking at the support the sector values most from insurers.
Flock rolls out agentic AI assistance for fleet clients and brokers
Flock has launched an agentic AI offering to help brokers manage reviews and renewals of fleet customers insured with the MGA.
McGill and Partners crowned Broker of the Year at 2026 British Insurance Awards
McGill and Partners and Native were the big broker winners at the British Insurance Awards last night.
Anyone can fake a claim now: Can your claims ledger tell?
Generative AI has not created insurance fraud. What has changed is how easy it has become to produce convincing evidence. This blog highlights how AI has made fraud cheaper and easier and how a connected claims ledger makes it easier for insurers to…
Blog: Blurring the lines – when a message becomes professional advice
Maxim Dobrov, consultancy and professional services sector lead at Hiscox UK, explores how informal messaging platforms are changing the way professional services firms communicate with clients and why the line between conversation and professional…