Claims
Q&A: Criterion managing director Helena Evans
Loss-adjusting boss Helena Evans outlines the latest trends her firm is seeing among high-net-worth customers, assesses the continued prevalence of underinsurance, and suggests how brokers can help combat fraud.
Biba 2025: Insurance sector cautious on AI declining claims or determining liability
Artificial intelligence is going to have a greater role to play in claims, including larger ones, even if the insurance sector has reservations about it being used to decline claims and determine liability.
Biba 2025 Countdown: Alps and Consilium Risk Solutions
It is the first morning of the British Insurance Brokers’ Association’s Conference and Matt Pini, managing partner of Consilium Risk Solutions, and Julian Tomlinson chairman of Alps, are the final pair to offer up their thoughts.
Biba seeks insurer meetings after publishing disclosure advice
The British Insurance Brokers’ Association has launched cross industry guidance that it hopes will reduce misunderstandings over what should have been disclosed when cover was taken out - which in some cases will cause a claim to be repudiated or reduced.
Biba 2025 Countdown: Crawford & Company’s Paul Lofkin
The Biba conference starts tomorrow and Paul Lofkin, president, UK & Ireland at Crawford & Company, explains why technology should be embedded at the heart of modern broking; tips its limited-edition tote bags to be the envy of the event; and reveals its…
Commercial Express to add Axa and Carbon capacity as it unveils MGU plan
Managing general agent Commercial Express has signed capacity deals with Axa and Carbon Underwriting, Insurance Age can reveal, as it progresses to become a managing general underwriter and targets doubling in size.
CFC launches ‘simplified’ IP cover
CFC has launched a new “simplified” intellectual property product.
Q&A: Andy Talbot on Arag’s transformation
Ahead of the 2025 British Insurance Brokers' Association Conference, Andy Talbot, director of broker, ATE & marketing, tells Insurance Age about the feedback from brokers, technology upgrades, and how Arag is positioning itself as a smarter, stronger…
Quarterly weather related claims top £200m for first time – ABI
The Association of British Insurers has found claims for weather-related damage to people’s homes and possessions has hit £226m for the first time ever between January and April.
Start-up broker to launch in Q3 targeting motor
Pizza, a start-up insurance broker, is set for its consumer launch in the third quarter of 2025.
Biba 2025 Countdown: Granite’s Alistair Rose
Alistair Rose, managing director of Granite Underwriting, talks up the merchandise on its stand, recommends Manchester Art Gallery as a calm place to reflect on the Biba buzz, and highlights an emergency snack stash as essential to get through the two…
Interview: Sue Coffey, Covéa
With no distractions and a clear strategy centred on five core products, Covéa personal lines director Sue Coffey tells Jonathan Swift the insurer is keen to grow its share of the regional broking market, by sticking to what it is good at.
The FCA’s new five-year plan – what does it actually mean for brokers?
Following the recent publication of its new five-year plan, Insurance Age canvassed opinion from regulatory experts and market commentators on what brokers might expect from the the Financial Conduct Authority between now and 2030.
Aviva Health boss Steve Bridger takes claims role as Waseem Malik exits
Aviva has appointed Steve Bridger as chief claims officer for UK and Ireland general insurance, replacing Waseem Malik, who has left the business.
The generational wealth gap and investment risks – a looming risk for brokers
Financial constraints have led to a greater reliance among younger generations on alternative investments that pose higher risks for investors and their financial advisors. As a result Kate Albert, CEO and co-founder at Kova Professions, warns brokers…
Gibson and Johnson set to leave Allianz after claims merge
Graham Gibson, chief claims officer for Allianz Commercial, and Caroline Johnson, claims director for Allianz Personal, are set to exit the insurer in Q4.
News analysis: To what extent have brokers bought into Flood Re’s Build Back Better scheme?
Flood specialists warn of a persistent knowledge gap among general brokers, but highlight that more providers need to make the Build Back Better scheme available. Ida Axling reports.
Axa committed to regional PL market – intermediary director Matt Field
Matt Field, director of intermediary at Axa retail, has told Insurance Age the insurer is “committed” to the regional intermediary market, and is focusing on sustainable growth.
Aviva reports 18% increase in ghost broking frauds in 2024
Aviva detected an 18% increase in ghost-brokered policies and linked an additional 8,600 cases to open investigations into known ghost broking cases in 2024.
Video: ARAG's Family Day One Benefits
With most insurance policies, if you don’t make a claim, you don’t get any real benefit from them. ARAG's Family Legal policy is different – it offers a wraparound legal service from day one. Watch this video to find out more.
PwC highlights pressure on motor, home and specialty insurance from Trump’s tariffs
PwC has warned of higher claims costs, particularly in motor and home, leading to pressure on premium rates due to the US placing new tariffs on its global trading partners.
Meet the MGA: MX Underwriting
Ian Cook, managing director at MX Underwriting, explains why he believes MGAs are not suffering a capacity crunch, and outlines plans to write in excess of £200m GWP in 2025 and add to MX’s product range and capability.
Meet the MGA: Optio Underwriting
With an aim to be the most admired global specialty MGA, Optio Underwriting group CEO Deepak Soni outlines how it attracts top talent, plans to mix organic growth with M&A and discusses the importance of having a PE backer that understands the subtle…
Interview: Mike Bottle, managing director of the Arch Insurance UK regional division
After a decade of transformation, multi-award-winning Arch is very much open for business with brokers and ready for more profitable growth across its regional network, hub and digital offerings, boss Mike Bottle tells Insurance Age.