Artificial intelligence (AI)
Survey finds broker loyalty no longer anchored in historical relationships alone
How London Market insurers harness digital technology to improve speed, integration and ease of doing business, is a major determinant on where brokers place their business, according to new research.
Admiral Group acquires £80m digital fleet MGA Flock
Admiral Group has reached an agreement to acquire Flock, a data-driven fleet insurance specialist.
The most significant pressures reshaping UK insurance broking in 2026
With the UK’s top insurance brokers facing shifting market conditions, there is no better time to reassess the commercial, regulatory, and technological pressures shaping the sector. PKF Littlejohn insurance partner Paul Goldwin and director Charles Drew…
Interview: Allianz’s chief distribution officer Nick Hobbs
Nick Hobbs, chief distribution officer at Allianz UK, tells Insurance Age about the importance of the provider’s regional footprint now including broker hubs, the challenges of the soft market and its MGA appetite as well as the ongoing investment in…
Customer empowerment levels rising, says Aviva’s Storah
Aviva has seen an “increasing level of empowerment” among customers as the usage of artificial intelligence for research rises, according to Jason Storah, CEO of GI at the insurer.
Blog: How the regulatory axe could fall in 2026
Isabella Macfarlane, head of London Markets at Insurance Compliance Services, explores how the Financial Conduct Authority may address its priorities in 2026.
FCA launches AI review with Sheldon Mills at the helm
Sheldon Mills, formerly of the Financial Conduct Authority, is set to lead an FCA review into the implications of advanced AI on consumers, retail financial markets and regulators.
Fitch neutral on UK insurers for 2026 but echoes motor losses warning
Fitch’s sector outlook for the UK non-life company market in 2026 is neutral, unchanged from 2025.
Blog: Last year reaffirmed the importance of MGAs as the market turns to 2026
The past year tested global dealmakers with persistent economic, geopolitical and regulatory uncertainty, yet 2025 ultimately proved far more resilient than many expected, writes Jamie Richards, head of M&A at Ripe, a UK digital MGA.
Biba to open AI Academy
The British Insurance Brokers’ Association is working with Markel to offer an AI Academy for the trade body’s members.
Manifesto 2026: Biba calls for new Financial Services Bill
The British Insurance Brokers’ Association has launched its 2026 Manifesto titled ‘Economic Resilience’, calling on the government to introduce a new Financial Services Bill in early 2026.
Cyber remains top business risk but AI rising fast in Allianz Risk Barometer
Cyber incidents created many headlines in 2025 and are still the biggest worry for UK companies in 2026, according to the Allianz Risk Barometer.
End of Year Review 2025: Zurich Insurance’s Nikki Lidster
Nikki Lidster, head of SME at Zurich Insurance, reminisces about connecting with broker partners at the Biba Conference and promises if they want to get in touch with the business, they will get through to a skilled Zurich employee – never a bot.
End of Year Review 2025: Allianz UK’s Nick Hobbs
Nick Hobbs, chief distribution officer at Allianz UK, prays for a more balanced approach to regulation that enables and encourages great conduct and customer outcomes; congratulates Ken Norgrove for the Intact rebrand; and looks to a feathered friend for…
Chubb to reduce global headcount by 20% through digital transformation
Chubb has estimated its digital transformation programme will reduce its global headcount by circa 20% within 3-4 years.
End of Year Review 2025: Crawford & Co’s Glenn Thornton
Glenn Thornton, head of major and complex loss at Crawford & Company, says farewell to two insurance icons in ‘Royal’ and ‘Sun Alliance’; hails the youngest deputy president CILA has ever had in Marsh’s Melissa Cunningham; and predicts AI driven dynamic…
End of Year Review 2025: Gallagher’s Gary Fletcher
Gary Fletcher, managing director of commercial at Gallagher UK Retail, is proud of the broker’s data led client tools and digital strategy; and favours a duet with Coldplay’s Chris Martin over his employer’s namesake Liam from Oasis.
End of Year Review 2025: Create Insurance Solutions’ Mike Cranny
Mike Cranny, founder of Create Insurance Solutions, remains disappointed by consolidation that brings nothing beneficial for customers – and questions shiny new hires that claim to bring “a wealth of talent” to a new employer.
End of Year Review 2025: Percayso’s Chris Traill
Chris Traill, account director at Percayso Inform, is happy the market is leaning harder into data-driven segmentation rather than just chasing the cheapest headline rate; but adds even with Consumer Duty, there are still examples of poor communication…
End of Year Review 2025: UKGI’s Jill Hambley
Jill Hambley, MD of the consultancy division at UKGI reflects on the shake-up at the FCA, the potential non-financial misconduct debacle at Lloyd’s, and shows an aptitude for using Gen Z terms.
End of Year Review 2025: Bspoke’s Craig Morgan
Craig Morgan, managing director of Bspoke Sports & Leisure, echoes the concerns of others over the speed the market has softened; hails the work of Ajay Mistry in championing transparency and diversity; and shares a giant darts nickname.