Gracechurch awards regional claims Service Quality Marque to insurer trio


Independent insurance research consultancy Gracechurch has awarded its Service Quality Marque to Allianz, Chubb and Ecclesiastical for UK regional claims.

All three insurers held on to the title, having achieved the accolade in 2022 and 2023.

Gracechurch detailed the carriers were praised by UK claims broking specialists for effective communication, responsiveness, and knowledge.

The trio exceeded the threshold of at least 75% positive ratings.

However, the study, now in its 10th year, also detailed there is still significant claims service inconsistency across the UK market despite incremental overall improvement in 2023.

The consultants noted that

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact

You are currently unable to copy this content. Please contact to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options


Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

April leaders on moving into UK with Lexham buy

Moving into the UK with the purchase of Lexham is part of a plan to build Europe’s premier two-wheels specialist broker, rather than the start of a buying frenzy as a new consolidator, April Group leaders have confirmed.

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: