Andy Omiljanczyk.
Embracing new technologies and methods of business may help to keep you ahead of competitors, but meeting customers' basic service needs remains paramount.
It may be a cliche, but the pace of change is fast becoming abreathtaking sprint where even the fittest performers are feeling a little
dizzy.
Mergers and acquisitions, innovations and market entries are weekly
occurrences as all parties try to stay in shape. The aim, of course, is to
"invent" the future before your competitors and thus enhance profits in a
market where the skills of risk carrying and risk placing are no longer
sufficient sources of long-term advantage.
As insurers pursue new and
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