Back to the classroom.
The value of training and learning in motivating employees and inspiring confidence in customers should not be underestimated, and flexible schemes should be exploited, says Tom Evans.
Over the last 10 to 15 years, training has become one of the toppriorities on the corporate agenda. Clearly, one reason for this has been
increased regulation in the financial services, which has spread to
general insurance.
However, regulatory requirements have not been the only factor to force
change. Business generally has long realised the desirability and
necessity of training people properly - it has just taken the financial
services a little longer to wake up to this essential truth.
The
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