Net Promoter Score used for each question to look at customer satisfaction levels.
Aviva’s Tom North considers the changing needs of the mid-market and what brokers can do to assist with client relationship management.
Aviva client relationship manager, Domini Bucknell explains how brokers can use CRM services in the mid-market space.
Ida Axling and Aara Syed discuss the most popular stories on Insurance Age this week.
Brokers were unconcerned about the UK CEO of Insurance leaving the provider and have faith in group CEO Maurice Tulloch but more management "shuffling" is expected.
Briggs steps down as CEO UK Insurance following Maurice Tulloch’s appointment as group CEO as Aviva announces further management changes “to bring greater energy and pace” and a review of UK business.
FSCS "hopeful" 30 April deadline could lead to a deal being agreed as CRL continues to look for replacement cover following unrated insurer Alpha's bankruptcy last year.
Annual report reveals his pay fell compared to 2017 as new CEO Maurice Tulloch saw his income increase by just over £1m.
Connected home provider is working with Aviva to create a home proposition for brokers, following the insurer taking majority stake in the InsurTech start-up.
Phil Bayles and Rob Townened discuss the provider's UK results, new CEO Maurice Tulloch, and future plans for brokers.
The Day, designed to raise funds for dementia research raised £70,000 in 2018.
Combined operating ratio remained flat at 93.8%.
Brokers say internal hire is positive for Aviva's future and reflects how the insurer views the general insurance sector.
He replaces Mark Wilson, who went on gardening leave in October last year.
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Too large to benefit from government initiatives but too small to employ their own risk managers, mid-market businesses can inadvertently find themselves taking on unexpected levels of risk. As these businesses grow and face new and increasingly complex…
Brexit uncertainty means brokers have the chance to add value to their clients, says Aviva MD of intermediaries.
But research from the insurer shows that the number of brokers with succession plans in place has doubled since May 2018.
Aviva's mid-market push comes under the microscope along with Brexit.
The insurer has developed its proposition for businesses with between £5m and £100m in turnover.
Aviva's claim that it would disrupt the market with its new subscription-style product got brokers talking in the final month of the year.
As the cold weather settled in brokers clicked on an unrated Danish insurer going bust, RSA redundancies and Brexit.
However the ABI noted that the “clock is now ticking” on the first review process into how the discount rate is determined.
Dual pricing – the “crack cocaine” of insurance - was the headline article of the month for brokers.