Research from Aviva also shows brokers fear technology will replace the human broker.
The digital code of ethics is the latest modernisation measure at the body.
Is the raft of recent redundancies at providers a coincidence or part of a larger trend in the industry?
A survey by the organisations points toward M&A activity as the source of such positivity.
Commissioning editor Laurence Eastham reflects on his first month in the insurance industry.
Analysts warn Tulloch may take "more radical" action if cost-cutting move fails to work as they respond to 1,800 redundancies plan.
The insurer is separating its life and general insurance businesses, as well as targeting 1,800 redundancies.
The Insurance Age team examine the most read stories for the week commencing 3 June 2019.
Provider confirms plans to separate its life and general insurance businesses in the UK as part of wider restructure to reduce costs.
The announcement comes one day ahead of an investor meeting in which it is predicted new CEO Maurice Tulloch will announce a restructure.
The trade body now has 50+ members as it seeks to become a voice for the sector.
Speculation is mounting that the insurer is set to split its UK life and GI businesses following the appointment of Maurice Tulloch as CEO.
Net Promoter Score used for each question to look at customer satisfaction levels.
Aviva’s Tom North considers the changing needs of the mid-market and what brokers can do to assist with client relationship management.
Aviva client relationship manager, Domini Bucknell explains how brokers can use CRM services in the mid-market space.
Ida Axling and Aara Syed discuss the most popular stories on Insurance Age this week.
Brokers were unconcerned about the UK CEO of Insurance leaving the provider and have faith in group CEO Maurice Tulloch but more management "shuffling" is expected.
Briggs steps down as CEO UK Insurance following Maurice Tulloch’s appointment as group CEO as Aviva announces further management changes “to bring greater energy and pace” and a review of UK business.
FSCS "hopeful" 30 April deadline could lead to a deal being agreed as CRL continues to look for replacement cover following unrated insurer Alpha's bankruptcy last year.
Annual report reveals his pay fell compared to 2017 as new CEO Maurice Tulloch saw his income increase by just over £1m.
Connected home provider is working with Aviva to create a home proposition for brokers, following the insurer taking majority stake in the InsurTech start-up.
Phil Bayles and Rob Townened discuss the provider's UK results, new CEO Maurice Tulloch, and future plans for brokers.
The Day, designed to raise funds for dementia research raised £70,000 in 2018.
Combined operating ratio remained flat at 93.8%.