FCA set to take a keen interest in vulnerable customers


The number of Brits who identify as vulnerable customers has doubled in a year as the coronavirus crisis sent concerns about health and personal finances rocketing, according to new research from data insight specialist Consumer Intelligence.

The report, in collaboration with Sicsic Advisory, showed that 26% of consumers said they fitted the Financial Conduct Authority’s definition of vulnerability in 2020, compared to just 13% in March 2019.

Michael Sicsic, managing director of Sicsic

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