Contact centres hold the key for top service trends

Five top technology trends have been highlighted as key areas of focus within e-commerce for insurance contact centres, according to strategies and solutions provider Sabio.

The firm has highlighted agent desktops, intelligent call routing, accelerated speech deployment, virtualisation and workforce optimisation as key requirements for any successful contact centre customer experience.

Adam Faulkner, founding director of Sabio, said that insurers and brokers needed to differentiate themselves

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected].

You are currently unable to copy this content. Please contact [email protected] to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

If you already have an account, please sign in here.

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: