Contact centres hold the key for top service trends

Five top technology trends have been highlighted as key areas of focus within e-commerce for insurance contact centres, according to strategies and solutions provider Sabio.

The firm has highlighted agent desktops, intelligent call routing, accelerated speech deployment, virtualisation and workforce optimisation as key requirements for any successful contact centre customer experience.

Adam Faulkner, founding director of Sabio, said that insurers and brokers needed to differentiate themselves

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