Claims
Loss adjusters in spotlight as FOS buildings insurance complaints hit 10-year high
The number of buildings insurance complaints filed to the Financial Ombudsman Service hit a record quarterly high of 2001 between April and June.
Stait takes interim charge of Allianz mid-market business after Carey departure
Allianz has moved to replace Ecclesiastical-bound Dave Carey with interim managing director for mid-market Graham Stait, pictured, effective from today and subject to regulatory approval.
FCA warns it might repeat GAP intervention in other product sectors
The Financial Conduct Authority has said that it might need to repeat the intervention it has taken in the guaranteed asset protection [GAP] market in other sectors.
Allianz PL MD George hails LV Broker rebrand a success
Intermediaries are asking Allianz for more personal lines capacity and have welcomed the rebrand from LV, according to Nicola George, the new managing director of the insurer's broker PL arm.
New product for beach hut and chalet owners launched
Compass, a specialist provider of caravan and leisure insurance, has launched a new policy offering cover for beach huts and beach chalets.
Over half of businesses have no flood action plan
A survey by Previsco has revealed that 54% of public sector and private companies do not have an action plan in place to deal with the increased risk of flooding.
Aviva UK&I GI boss Storah “bullish” commercial rates to hold steady throughout 2024
Aviva UK and Ireland general insurance CEO Jason Storah is confident that most of the wider commercial sector will continue to hold its nerve over rate and not chase short-term market gains – for now, at least.
Partners& buys second loss adjusting firm
Partners& has purchased Bickley Chartered Loss Adjusters, a firm providing a full range of adjusting services and disciplines across both domestic and commercial markets.
Broker branches a key focus for Allianz in 2024, CEO Holmes promises
“I want to expand the amount of branches we have where we’re connecting with customers,” Allianz UK CEO Colm Holmes told Insurance Age.
Meet the MGA: Altea
Carly Matson, CEO of Altea Insurance, outlines how her MGA is helping healthcare professionals and organisations fulfil their insurance requirements against a backdrop of hard rates and frustrations around regulation/licensing.
RSA declares UK first with cloud solution for claims
RSA has launched an enhanced broker and customer claims portal, asserting it was the first UK insurer to implement the Guidewire cloud solution.
QuestGates adds Equistone as minority investor
Loss adjusting and claims solution group QuestGates has secured investment from private equity investor Equistone Partners Europe.
FSCS broker compensation costs fall to £600,000
The total general insurance distribution compensation costs the Financial Services Compensation Scheme paid out dropped to £600,000 in the year ended 31 March 2024, from £2m the year prior.
Evolving the insurance claims supply chain
Insurers and brokers are re-evaluating their supply chain strategies in the face of ongoing resource scarcity, and outsourcing is becoming more prevalent in today’s claims management world.
Which? finds 48% of people making claims experience at least one problem
Which? has called on the Financial Conduct Authority to take tough action against firms over claims handling failures, arguing consumers are suffering from “significant harm”.
Flood Re sees record claims of £241.6m
Flood Re’s gross claims jumped to £241.6m in the past financial year from £45.9m in 2023.
UK Broker Awards 2024 shortlist announced
Today Insurance Age can reveal the shortlist for the 2024 UK Broker Awards.
Government starts discount rate review
The Ministry of Justice has confirmed the start of the 2024 review of the personal injury discount rate in England and Wales with a decision due no later than 11 January 2025.
Gallagher boss: Whether fronter or insurer, MGAs need ‘certainty of capacity’
In the head-to-head Fronting Insurers Vs Traditional Insurers session at the Managing General Agents Association conference last week, Martyn Glover, partner at Gallagher Re, stated MGAs need certainty of capacity.
MGA “has to own its claims proposition” – Partners& boss
A panel at the Managing General Agents Association 2024 conference explained MGAs need to create a better claims proposition and own it.
Underinsurance: The silent threat to UK homeowners and how brokers can help combat it
Insurance brokers are well-positioned to collaborate with insurers to combat the underinsurance gap in the property market. Stuart Heath, head of delegated property at Tokio Marine HCC offers his four point plan as to how they can do this.
FCA head warns firms about “abdicating responsibility” by outsourcing claims
Lisa Sturley head of department of market interventions, insurance at the Financial Conduct Authority, has warned insurance firms about outsourcing claims to third parties.
Commercial Express launches new leisure and park home cover
Commercial Express has rolled out a revamped leisure and park home offering, promising brokers and leisure homeowners a wider range of cover options and greater flexibility.
CII: Brokers outscoring insurers and aggregators over customer loyalty
New data published by the Chartered Insurance Institute today has revealed that professional brokers are doing more to build consumer loyalty and confidence than price comparison sites, banks and building societies, or insurers themselves.