Claims
Direct Line confirms Milliner to lead on claims in raft of management changes
Direct Line Group has confirmed the appointment of Martin Milliner as managing director of claims, as revealed earlier this week by Insurance Age.
Motor still in spotlight as FOS confirms half-year GI complaints rise
The Financial Ombudsman Service has again flagged car and motorcycle insurance complaints as it calculated an 18% rise in general insurance cases.
LV claims director Milliner tipped for DLG role after exit
LV GI claims director Martin Milliner is to leave the insurer he joined in 2006, Insurance Age can reveal.
The growing role for brokers in fighting insurance fraud
With reports of fraud escalating in terms of value or number, the role of brokers in combatting these crimes should not be underestimated. Edward Murray looks at the controls, validation tools and processes being implemented to support both detection and…
Three quarters of brokers still concerned about underinsured clients, claims Aviva
According to Aviva’s latest Broker Barometer survey, 73% of brokers are concerned that some of their clients may be underinsured as just 24% of brokers’ clients had increased their sums insured to an adequate level.
Broking Success: Weir Insurance managing director Karen Weir
Karen Weir, managing director of Weir Insurance, sees retraining non-insurance talent and retaining control as advantages as her business looks to grow by 15% in 2024.
In Depth: Cyber risk and AI – friend or foe?
The rise of artificial intelligence signals both a threat and opportunity for UK firms in pursuit of a cyber-secure future. But how can brokers help clients stay on the winning side, asks Saxon East.
FSCS details £23m MCE Insurance Company recovery from £90m hit
The Financial Services Compensation Scheme has secured £23m from the estate of Gibraltar-based Green Realisations 123, formerly known as MCE Insurance Company, after paying out approximately £90m in compensation to the firm’s customers.
Claiming loyalty: An insight into consumer attitudes towards insurance in the UK
Do customers feel valued by insurance providers or brokers? Love2shop conducted a survey to find out what UK consumers think about insurance and what motivates them.
TV and films in focus as Spotlite Claims launches EL and PL support
Spotlite Claims, the specialist loss adjusting arm of Woodgate and Clark, has launched employers’ liability and public liability claims support due to increasing demand from brokers and insurers working with the global film and TV industries.
McLarens joins Biba as associate
The British Insurance Brokers’ Association has added McLarens loss adjusters as an associate.
Admiral completes RSA direct home and pet insurance deal
Admiral Group has completed the purchase of RSA direct home and pet insurance renewal rights for £82.5m.
Chubb rolls out new practice targeting healthtech sector
Chubb has launched a new healthtech industry practice in the UK.
FCA warns insurers, again, on undervaluing total loss motor claims
The Financial Conduct Authority has confirmed finding evidence that suggests motor insurers are offering customers less than the full value of written-off or stolen vehicles and, in some cases, only increasing offers when a customer complains.
Ecclesiastical grows UK & Ireland book but underwriting profit slips in 2023
Ecclesiastical Insurance upped its gross written premium in the UK and Ireland by 15.9% last year to £399.7m, but its combined operating ratio also rose to 92.1% from 87.1% in 2022.
Hiscox teams up with poet Cooper Clarke as first ‘(under)writer in residence’
Hiscox has partnered with punk poet Dr John Cooper Clarke, naming him its first ‘(under)writer in residence’ as part of a new campaign.
FCA to raise budget by 10.7%
The Financial Conduct Authority has set its annual funding requirement for 2024/25 at £755m, an increase of 10.7%.
Meet the MGA: Ventis
With a ‘breath of fresh air’ Latin-inspired name, CEO Gareth Roberts, pictured second right, explains why Ventis’ USPs of rapid service and sector expertise are helping it gain traction in the real estate market.
Trade Credit Insurance is again in the spotlight. How can brokers take advantage?
Described as a ‘sleeping giant’ of the insurance market, brokers should wise up to the opportunities offered by trade credit. Especially, as Martin Friel discovers, recent geo-political events mean this vital safety for businesses is edging to toward the…
Broker’s emails defeat negligence claim
Key to the broker’s success in defending all allegations of negligence in a recent High Court case was the ability to rely on contemporaneous emails as evidence of its advice given nearly a decade before the trial, Marcus Campbell, partner at DAC…
Zurich uncovered £78.5m in bogus claims in 2023
Zurich UK faced down £78.5m in fraudulent claims last year, equating to £215,117 a day.
Blog: Why building safety case reports can be the gold dust for everyone
The evolution of construction techniques and material mean it is more important than ever that brokers don’t lose sight of the need for comprehensive building information. Julian Strutt, director of estate adjusting at Charles Taylor explains.
Admiral chair: Defending UK motor advantage remains ‘number one priority’
Admiral is not going to give up its crown as the UK’s leading personal lines insurer to Markerstudy without a fight, its chair has intimated.
Meet the MGA: Generis
A focus on expertise, human touch and a future-proofed portfolio have been key to the first five years of success at Generis. Managing director Andy Francis explains the importance of a hard-won reputation and making sure staff come to work with smiles…