Evolving the insurance claims supply chain

The post-Covid world has thrown a wrench into the well-oiled machines of insurance claims. A persistent lack of resources – from car parts to building supplies – is causing delays and frustration for both insurers and policyholders. 

This article examines the rise of outsourcing in a resource-scarce world.

Topics covered include:
• Consumer Duty and the role of suppliers.
• Balancing expertise with efficiency.
• A new reality.