Delite Insurance Agency - Achievement through conviction

Neil Cook, head of special commercial risks at Gillingham-based Delite Insurance Agency, tells Charlie Thomas that as long as non-standard policies are required, brokers like his will always be needed

On the surface, Delite Insurance Agency does not seem any different from the vast majority of SME-sized brokers across the country. They cover both personal and commercial lines, including a taxi policy that, despite being regarded as the "dregs of the insurance industry", is proving profitable.

Bread and butter policies include travel, home, motor and life quotes, alongside a select number of commercial risks including employers' liability, shop insurance and professional indemnity. Where Delite