Getting to the root of the conflict of interest issue

Have the British Insurance Brokers' Association (Biba) recommendations on managing conflicts of interest gone far enough and do brokers realise the potential issues?

Kevin: It seems to me that there's been a huge amount of work done by organisations like Biba to help make brokers more aware. However, the biggest difficulty is getting the interpretation and the judgement of the rules - that's where most guidance is needed.

Jane: I think we need to keep things in proportion but appreciate that

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