Risk perspectives - Judging the effectiveness of training

How can you measure the effectiveness of staff training and ensure that employees are not merely jumping through a series of hoops?

Continuing Professional Development (CPD) has been implemented widely across the industry and, under current regulations, every staff member involved in client-facing activity has to complete 12 hours of CPD per year. However, how do senior directors ensure that their employees are putting in the required hours of CPD time each year and, more importantly, how can

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