Professionalism
Blog: The key to rebuilding trust
Ecclesiastical’s Adrian Saunders considers how the insurance industry can win back customer faith.
The accidental insurance broker – Brokerbility boss Ashwin Mistry
Profile: How Ashwin Mistry took a wrong turn and ended up in insurance. Interview by Siân Barton
Blog: When it’s too late, it’s too late
CII deputy president, Peter Blanc, calls on the market to respond to a consultation on ethics and reputation.
Biba reveals Young Broker of the Year 2021 winner
Sioma Insurance Consultants' Alex Margolin wins the award, which Biba says recognises the performance of younger brokers and encourages commitment to the future professionalism of insurance broking.
Profile: Friend or foe? We meet Mactavish CEO Bruce Hepburn
Many in the insurance sector will have strong, and not necessarily favourable, opinions of Bruce Hepburn, but the outspoken Mactavish CEO tells Martin Friel that the consultant’s criticisms of brokers could lead to a fairer and more profitable industry
CII calls on sector to act now to avoid future FCA test cases
Body urges industry to work on product governance, improving advice processes and establishing an approach to pandemics.
QBE group CEO exits after conduct investigation
Departure follows the outcome of an external investigation into “workplace communications” after a female employee reportedly complained to the QBE board.
Park Insurance achieves Chartered status
The Bristol-based broker is the latest business to join the Chartered Insurance Institute scheme.
Public trust in insurance was up before Covid-19 hit
CII survey shows SMEs and consumers valued loyalty over knowing what an insurance policy covered and excluded, as body suggests experiences with claiming for coronavirus-related losses will impact trust in the sector.
CII president video streams speech as coronavirus restrictions hit
Nick Turner, also a director at NFU Mutual, was stopped from attending the annual CII president's dinner after the provider banned staff from attending events with more than 100 guests.
CII launches Chartered title for MGAs
The ‘Chartered Insurance Underwriting Agent’ title is available to both individuals and businesses.
Lloyd’s staff warned on Christmas behaviour - reports
CEO John Neal has emailed staff about appropriate conduct as party season kicks off after a year of revelations of sexism, harassment and donut-related smut.
Three in five brokers suffer from work-related stress
Research from Ecclesiastical shows that brokers working for national networks are significantly more likely to experience a mental health issue than brokers working for regional and provincial brokers.
Insurers commit to help women’s financial futures
Insurers have promised to provide flexible working for staff and pledged to be inclusive about customers' financial lives.
Insuring Women’s Futures manifesto launched by CII
Former Lloyd's CEO, Inga Beale, called on brokers to examine policy wordings for gender bias.
Una Conference 2019: Brokers should think strategically on client interaction
Behavioural economist, Mark Pittaccio, said that having a conversation with a broker is a shortcut for clients, as they may not read the entirety of their insurance policy wordings.
Airsports Insurance Bureau joins Biba
New member of Biba focuses on insuring high net worth and niche personal lines clients.
Lloyd’s to create single governing body
Decision follows consultations which saw over 90% of the market support the idea to merge its Board and Council.
PRA urges industry to improve disclosure mechanisms
Regulator used a Dear CEO letter to raise concerns about whether staff feel able to speak up about poor practices and unidentified risks within their firms.
Market “appalled” by revelations made during Gallagher/Ardonagh staff poaching trial
Experts are concerned about the case's impact on the reputation of insurance. Nawaf Hasan has also requested an apology from Gallagher after "fat complicated arab" comments.
Judge slams insulting religious references in Gallagher and Ardonagh case
Staff poaching claims brought against Ardonagh were dismissed in Friday’s judgment but one case of solicitation was upheld.
Ardonagh staff poaching claims dismissed in court
Gallagher has agreed to pay £3.1m towards the defendants' costs.
Customers value professionalism above all, finds survey
GRP survey highlights that customers choose brokers based on professionalism and recommendation.
CII commits to mental health agenda with Inside Out Leadership Charter
Organisation has committed to specific principles involving mental health such as talking about mental health and well being at board meetings at least twice per annum.