Professionalism
Video: What professionalism means to you - the market speaks out
At this year's Broker Expo, Insurance Age teamed up with the Chartered Insurance Institute to ask brokers what professionalism means to them
Reportage - CII training: The value of training
The CII has an enviable reputation for promoting professionalism in the industry, however there is a sentiment in some parts of the market that it is more concerned with making money. Louise Phillips weighs up the true value of its training structure.
Reportage - CPD requirements: Under development
No one seems to disagree with the principle of CPD, but why hasn't it proved effective so far in the broking profession? Liz McMahon reports.
Editor's comment - December 2010
As our front page shows, the prospect of mandatory commission disclosure appears to be receding. I'm not a broker so I can't really make any truly informed comment on the rights or wrongs of this. However, I'm a journalist and, by extension, nosey.
2010 round-up - Professionalism: The year of the professional
This year saw the launch of PB's and Post's Investing in the Profession campaign to promote a new era of professionalism, writes Andrew Tjaardstra.
News Analysis - Cornwall: After the flood
Emmanuel Kenning asks how the insurance profession has responded to the floods in Cornwall.
Legal - IMD2: Mediation directive is up for grabs
The Insurance Mediation Directive is set to be superseded. James MacNish Porter says now is the time to give the EU your input.
Focus - Management Structures: Building a board
Without a great team in the boardroom, any broker, regardless of size, is missing a trick that can pay long-term dividends for their business, writes David Waller.
The PB Interview - Tim Ryan: Local hero
Andrew Tjaardstra meets Tim Ryan in Ipswich, where he is fighting hard against the recession and the force of the consolidators.
Industry's achievers reap the benefits at UK Broker Awards
Thomas, Carroll and Caravan Guard scooped two awards apiece at this year's UK Broker Awards.
CII roundtable - Professionalism: The rise of the professional
In this PB roundtable discussion, leading figures from the profession discuss the merits of chartered status, the need to educate customers about it and perceived difficulties in achieving it
Interview: The almost great and the good
Martin Friel talks to Theo Duchen and David McDonald about how Acturis is over-delivering in professionalism and efficiency in a bid to achieve greatness
Biba urges Amii to join forces to form a single 'louder' voice
The Association of Medical Insurance Intermediaries (Amii) has rebuffed advances from the British Insurance Brokers Association (Biba) to merge the two organisations.
CII elects its 114th president
Chris Hanks, general manager of commercial insurance at Allianz, has been elected president of the Chartered Insurance Institute (CII).
Incisive Media urges insurance industry to take up professionalism challenge
The insurance industry was challenged to embrace professionalism, and in particular to embrace the Aldermanbury Declaration at the British Insurance Awards last week.
Your letters: Professionalism aplenty
I was surprised and a little dismayed with your comments about this year's British Insurance Brokers' Association (Biba) conference at Excel in the June issue of Insurance Age.
The PB Interview: New model broker
Andrew Tjaardstra meets Stuart Williams, a director at Nottinghamshire-based broker Cowens Survival Capability, who is passionate about brokers promoting their professionalism to clients and wants to charge his clients fees for his services.
Broking Success: In the face of adversity
Emmanuel Kenning meets the founders of Baker Jayne, who set up their brokerage in the teeth of the worst recession since World War II and managed to make a profit in its inaugural year.
Regional review: In the middle of it all
The self-sustaining and refreshingly honest nature of the Midlands insurance market mean it is well-equipped to ride out these difficult times, reports Martin Friel.
Opinion: Editor's comment
This years' British Insurance Brokers' Conference (Biba) was all about professionalism but I have to report that there wasn't much on show as far as I could see.
Industry professionalism: Where to now?
The rapidly changing world is presenting fresh challenges for brokers. Keith Hector discusses how they must embrace developments in order to prosper and explores what insurers can do to enhance service.
Investing in the Profession: An interview with . . Sandy Scott, CII
PB's group editor in chief Ant Gould talks to Sandy Scott, chief executive of the Chartered Insurance Institute about the opportunities chartered status presents for the broking sector.