Fair value? Which household insurers are rejecting the most claims?


Ageas, Axa UK and LV have some of the highest claims rejection rates in home insurance out of all the insurers who work with brokers, Financial Conduct Authority figures show.

The FCA has released a slew of personal lines data – called value measures – that it wants brokers to use to help understand whether their insurer partners offer fair value.

While motor performs highly with claims acceptance rates in the 90s across most insurers, home insurance reveals some major differences between the insurers who offer products to brokers, according to the FCA data which has been organised and analysed by Insurance DataLab. 

In home buildings, Axa has a claims acceptance

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